 Trust

and
Leadership
信任和領導

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Trust and Leadership
信任和領導
 A positive expectation that
another will not act
opportunistically.
正面期望他人不會利用機會去行動 .
 With trust, followers are willing to
vulnerable to the leader’s actions
with confidence..
追隨者以其信任 , 對領導者的行為有信
心 , 甚至乎對其評擊 . 2
 Dimensions that underlie the
concept of trust:
影響信任的元素 :
– Competence. Encompasses
an individual’s technical and
interpersonal knowledge and
skills.
才能 . 包含個體的技術和人際的
知識和技能 .
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– Consistency. Relates to an
individual’s reliability,
predictability, and good
judgment in handling situations.
一致 . 與個體的可靠性 , 可預測性 ,
和處理情形的好判斷力 .
– Loyalty. The willingness to
protect and save face for
another person.
忠誠 . 自願保護和為其它人保存面子 . 4
– Integrity. Refers to honesty
and truthfulness.
正直 . 誠實和真實 .
– Openness. Relying on the
person to give you the full
truth..
開放性 . 依靠他人提供全面事
實.
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 Building Up Trust 建立信任
 Practice openness. 實踐開放性 .
 Be fair. 公平 .

 Speak your feelings. 說你的感覺 .

 Tell the truth. 說真話 .

 Show consistency. 顯示堅實 .

 Fulfill your promises. 履行你的諾言 .

 Maintain confidences. 維持信心 .

 Demonstrate competence. 顯示能力 .

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 Practice openness. Leads to
confidence and trust.
實踐開放性 . 導致信心和信任
 Be fair. Consider how others
will perceive any decisions or
actions in terms of objectivity
and fairness.
公平 . 根據客觀性和公正 , 考慮其
他人怎麼將理解所有決定和行動 . 7
 Speak your feelings. Convey
only hard facts come across as
cold and distant.
說你的感覺 . 以冷靜和相距的方
式 , 只是傳達真正事實 .
 Tell the truth. Integrity is
critical.
說真話 . 正直是重要的 .
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 Show consistency. Mistrust comes
from not knowing what to expect.
顯示堅實 . 不信任來自不知道該期待什
麼.
 Maintain confidences. Impress
others that you are discreet and
could be relied upon for
confidentiality.
維持信心 . 給他人一個謹慎和可信賴
( 甚至機密 ) 的印象 . 9
 Demonstrate competence.
Developing and displaying your
expertise and relevant skills.
顯示能力 . 展示你的專門和相關的技能 .
 Fulfill your promises. Trust
requires that people believe that
you are dependable and keep your
words and commitments.
履行你的諾言 . 信任是要求他人相信你
是可依靠和對其說話和承諾能遵守的 .
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