3520
Woodland
Street
Ames,
Iowa
50014
319.321.2295
Brentong@iastate.edu
Objective
I
want
to
continue
to
grow,
learn,
and
add
value
to
the
success
of
an
expanding
business,
specifically
in
the
technology
department.
Experience
Desktop
Support
Grimm
Brothers
Plastics
Corporation
December
2006
–
January
2009
(approximately
1600
hours)
• Level
1
and
Level
2
technical
support
for
staff
• Design
and
implementation
of
customized
workstation
machines
• Workstation
monitoring
and
maintenance
• Installed
and
maintained
audio/visual
equipment
for
multi-‐media
classroom
applications
• Troubleshot
Vantage
–
business
management
suite
• Assisted
with
design
and
implementation
of
servers
used
for
hosting
Vantage,
Microsoft’s
ISA
Server,
and
Solidworks
licenses
• Inside
wiring
maintenance
• Troubleshot
network
addressable
printers
• Implemented
wireless
access
points
Geek
Squad
April
2010
–
Present
• Level
1
and
level
2
technical
support
for
customers
• Assist
team
members
in
solving
hardware/software
issues
• Sales
of
computers,
accessories,
and
services
Education
Iowa
State
University
• Bachelor
of
Science:
Management
Information
Systems
• Graduation:
December
2010
• Major
GPA:
3.01/4.0
(21
credits)
• Coursework
completed
(105.5
credits)
• Coursework
of
Interest
–
TCP/IP
Network
security
Wireless
security
LAN
administration
Computer
Skills
Operating
Systems
• OS
X
• Windows
XP
• Windows
Vista
• Windows
7