“ THE MAGIC OF XMAS

“Own your Home”

Agenda
 Objective Konrad
 Operations Expectations Konrad
 Promotions Konrad
 Control Expectations Pieter
 New Business & Fin Services Pieter
 HR Focus (My Family, my Guest) Vanessa
 Xmas Message Terence Smith
Objective
To ensure smooth Operations
throughout Christmas,
focusing on Customer
Service, Product and the
Protection of Assets.
Operations Expectations
 One Meter spacing
 VTI Signage implementation
 The “less is more” principle
 Promotional execution
 Neat and tidy departments
 Own and know your business
 Execution of replenishment
 Celebrate “wins” with your staff
Promotions
 Buyer’s day – 25 November to 30 November
 Red Carpet (Club) – 04 December
 Red Hanger – 16 December to 21 December
 New Accounts drive – 08 November to 26
December (R500 fashion vouchers)
 Cell Insurance – three tier cover up to R5000
Control Expectations
 Daily SAM Expectations (Protect assets)
 Hazard Counts – daily and weekly
 Management checks – daily
 Focus on DI as per action plan
 Control room visits
 Do you know what your staff is up to?
New Business & Financial Services

 New Accounts – 529 processed accounts

 Club – 80% of above
 APP – 75%
 Credit Limit Offers – 82% conversion
 Cell Insurance – 80%

Account drive – 08 November to 26 December

HR Focus
The Magic Of Ownership
 Wishing You A
Magical Peak Season