IT initiatives by MPMKVVCL

Presentation

Company
LOGO
 Agenda

Introduction
Introduction

Overview
Overviewof
of IT
IT initiatives
initiatives

Agenda
AgendaItem
Item

Agenda
AgendaItem
Item
 Overview of IT initiatives

Customer
Care
RAPDRP

MIS
IT initiatives

Meter
reading
Bill
Payment
 Customer care initiatives
Call
Call centres
centres at
at 5
5 district
district head
head quarters
quarters Spot
Spot billing
billing enables
enables consumer
consumer participation
participation for
for billing
billing

Consumer
Consumer complaint
complaint over
over internet.
internet. Bills
Bills in
in Local
Local script
script (Devnagri)
(Devnagri)

Call
Bills
Centres
 Payment
Facility
Facility extended
extended for
for collection
collection of
of bills
bills 24X7
24X7 through
through cheques
cheques Ease
Ease of
of payment
payment for
for faster
faster cash
cash collection
collection

9000
9000 users
users availing
availing facility
facility Payment
Payment of
of electricity
electricity bills
bills through
through Bill
Bill Desk.
Desk.

Cheque E
payment payment
 Payment
Bill
Bill payment
payment through
through MP
MP online
online for
for Bhopal
Bhopal City
City Consumers
Consumers Payment
Payment of
of electricity
electricity bills
bills through
through Bill
Bill Desk.
Desk.

No
No additional
additional charge
charge for
for consumers
consumers

Kiosks
MP online
and ATP
Payment
Payment facility
facility at
at Kiosks
Kiosks of
of MP
MP Online
Online
 MIS and Meter Reading
Daily
Daily MIS
MIS website
website The
The meter
meter reading
reading of
of all
all HT
HT consumers
consumers are
are done
done by
by RMR
RMR

Remote
MIS
Meter
Website
reading
 RAPDRP
IT
IT solutions
solutions for
for meter
meter reading
reading Baseline
Baseline data
data determination
determination

Data
Data acquisition
acquisition

AT&C
AT&C loss
loss reduction
reduction targets
targets

RAPDRP Baseline
A data
Commercial
Commercial process
process automation
automation
 RAPDRP

Collection
Meter reading Online payment
AMR Cheque collection
RMR ATP machines
Thank You