Effective

Communication

12/07/21
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Jagadish Upadhyay
 Effective communications
• “Giving &
receiving of
attitudes, ideas &
information with
the intention of
maintaining or
altering action.”

12/07/21
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Jagadish Upadhyay
 Communication-a two way process

SENDER / ENCODER

MESSAGE
CHANNEL

DECODER / RECEIVER
FEED BACK
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3
Jagadish Upadhyay
 Communication begins inside

We communicate to others
and filter
others’ communication to us
in ways that reflect and support
our
• Values
• Beliefs
• Thoughts

12/07/21
4
Jagadish Upadhyay
 Everything we do

is
Communication
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Jagadish Upadhyay
 The real communication
is

the message received

not the message intended

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Jagadish Upadhyay
 Communication
is the art of
being understood

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Jagadish Upadhyay
 Communication

•Clarity •Consistent
•Complete •Considerate
•Correct •Cheerful
•Courteous •Calm
•Concise •Credible
•Comprehensible •Coherent

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Jagadish Upadhyay
 Communication
BLOCKS DISTORTION OF MESSAGE
SEMANTICS
LACK OF CLARITY
PERCEPTIONS
EXPERIENCES
EMOTIONS

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Jagadish Upadhyay
 Communication
BLOCKS NOISE
PRE-CONCEIVED NOTIONS

FATIGUE / SICKNESS
POOR LISTENING
LACK OF INTEREST
DISTRUST / FEAR

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Jagadish Upadhyay
 Laws of communication

 Communication usually fails, except by chance

 The more the communication, the more
difficult it is for it to succeed
 If a message can be understood in many
ways,it could be understood just the way
that does the maximum harm

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Jagadish Upadhyay
 3Vs of communication

 55% of the impact of our communication come

from our body language & symbols
 38% is from our voice tone, tempo and volume
 7% is from the actual words we use

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Jagadish Upadhyay
 LISTENING

IGNORING
PRETENDING
SELECTIVE LISTENING
AGGRESSIVE LISTENING
DEFENSIVE LISTENING
ATTENTIVE LISTENING
EMPATHIC LISTENING

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Jagadish Upadhyay
 TEN COMMANDMENTS OF EFFECTIVE LISTENING

STOP TALKING
PUT THE SPEAKER AT EASE
SHOW YOUR INTEREST
REMOVE DISTRACTIONS
EMPATHISE
BE PATIENT
HOLD YOUR TEMPER
DON’T ARGUE & CRITICISE
ASK QUESTIONS
STOP TALKING

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Jagadish Upadhyay
 BE A MORE EMPATHIC COMMUNICATOR

APATHY
SYMPATHY
EMPATHY

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Jagadish Upadhyay
 HAVE A GREAT
TIME

THANK YOU

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Jagadish Upadhyay