RETAIL STORE OPERATIONAL AUDIT YES NO W/P

INTERNAL CONTROL QUESTIONNAIRE REF

Purpose: This questionnaire is to be used to help the auditor determine whether the gaming
organization is in compliance with state gaming laws and rules, company established operations
and internal controls, and other established industry procedures.

Date of Inquiry Person Interviewed (Initials) Position

Indicate whether the procedures were confirmed via examination of documentation, inquiry,
observation:

E Confirmation via examination/review

I Confirmation via inquiry
O Confirmation via observation

Internal Control Question Comments Yes No W/P

Reference
Purchasing
1. Are only authorized suppliers
used to purchase products for
resale?
2. Is competitive bidding used to
ensure lower prices?
3. Are all purchases made using
the purchasing department?
Retail Procedures
1. Can employees ring up their
own purchases?
2. Can employees provide
discounts to customers at their
discretion?
3. Are comp sales allowed? If so,
to what extent and how are they
authorized?
4. Do retail clerks compare the
signature on a credit card to the
receipt?
5. Are gift certificates and manual
sales accounted for properly?
6. How are blank gift certificates
accounted for?
7. Are gift certificates approved
 RETAIL STORE OPERATIONAL AUDIT YES NO W/P
INTERNAL CONTROL QUESTIONNAIRE REF

only by authorized employees?

8. Are procedures for redeeming
gift certificates followed
properly?
9. Are controls over customer
refunds adequate?
10. Are bank funds signed in and
out as required?
11. Are procedures followed
properly for turning in cash for
deposit? How is this documented?
12. Are products priced according
to management directive?
13. Have all employees received
point of sale training?
Inventory
1. Is inventory managed
adequately?
2. Is inventory tracked and
verified?
3. Are obsolete, excess, or
unusable items properly identified
and noted?
Revenue Audit
1. Is a complete, thorough audit
conducted of each retail operation
daily?
2. Is a documented revenue audit
checklist used daily? Is the
checklist up-to-date based on the
observance of a complete audit of
this area?
3. Does the revenue audit
department issue exception
reports for discrepancies noted?
Do they monitor for effective and
timely department responses to
their exception reports? Review
for issuance and response
adequacy.