INDUCTION TRAINING

IMPLEMENTAT
ION
Presenter Name :Ram Prasanth K
:Sr. Implementation Officer
Presentation Date :27-Sep-2010
Company Logo
 TOT QM
A Profile SOLUTIONS
TotQM Solutions is one of the reputed
Management Consultancy Services offering
professional consultancy services in the
fields of Management, Project, HR,
Shipping, Logistics, Legal and ISO
Certification. Our company has provided
Management/ISO consultancy services,
assessment services, audit & certification,
and training to a wide range of
manufacturing, commercial and service
organizations belonging to varied sectors.
WHY TOT QM ?……….NOT
WQA
Accredited certification bodies
cannot provide consultation, as this
would affect their impartiality.
 ISO CERTIFICATION & QUALITY
MANAGEMENT SYSTEM

ISO certification is for the Implemented Quality

Management System (QMS)

The implementation process is important in achieving the

full benefits of the quality management system (QMS).

Implementation of ISO 9001:2008 standard

 QUALITY
MANAGEMENT
What does it say?
SYSTEM
The organization shall establish,
document, implement and maintain
a quality management system and
continually improve its effectiveness
in accordance with the requirements
of this International Standard
QMS IS BASED ON
• TQM Principles
• PDCA cycle
• Process Approach
 ISO 9001 :2008 STANDARD
STRUCTURE

1. Scope
General Requirements
2. Normative Reference
Documentation Requirements
3. Terms & Definitions
General
4. Quality Management System
Quality Manual
5. Management Responsibility
Control of Documents
6. Resource Management
Control of Records
7. Product Realization Processes
8. Measurement, Analysis & Improvement
 ISO 9001 :2008 STANDARD
STRUCTURE
1. Scope Management Commitment
2. Normative Reference Customer Focus
3. Terms & Definitions Quality Policy
Planning
4. Quality Management System
Responsibility,authority
5. Management Responsibility & communication
6. Resource Management Management Review
7. Product Realization Processes
8. Measurement, Analysis & Improvement
 ISO 9001 :2008
STANDARD STRUCTURE
1. Scope
2. Normative Reference
3. Terms & Definitions Provision of Resources
4. Quality Management System Human Resources
5. Management Responsibility Infrastructure
6. Resource Management Work Environment
7. Product Realization Processes
8. Measurement, Analysis & Improvement
 ISO 9001 :2008
STANDARD STRUCTURE

1. Scope
2. Normative Reference
3. Terms & Definitions
4. Quality Management System
5. Management Responsibility
6. Resource Management
7. Product Realization Processes
8. Measurement, Analysis & Improvement
Planning of Product realisation
Customer Related Processes
Design and Development
Purchasing
Production & Service provision
Control of Measurement and
Monitoring Devices
 ISO 9001 :2008
STANDARD STRUCTURE
General
1. Scope Measurement & Monitoring
2. Normative Reference Customer Satisfaction
3. Terms & Definitions Internal Audits
4. Quality Management System Control of Nonconforming product
5. Management Responsibility Analysis of Data
6. Resource Management Improvement
7. Product Realization Processes Continual Improvement
8. Measurement, Analysis & Corrective Actions
Improvement Preventive Actions
10 STEP APPROACH TO ISO 9001:2008 IMPLEMENTATION

 Gap Analysis
 Awareness Training
 QMS Design
 Documents Requirements
 Process Implementation
 Internal Audit
 Management Review Meeting
 Stage 1 Audit(Documentation Audit)
 Corrective – Preventive Actions
 Final Certification Audit
 1 GAP ANALYSIS
•Identify …
• Processes
• Process Owners
• Current documentation Process
• Existing documents
• Existing records
Tools Used

Meetings with Top management, process heads and other staffs

SWOT Analysis
Conformance with ISO 9001
Confidential self-assessment of employees
 ISO AWARENESS
2 TRAINING PROGRAMME

To create a wide awareness about Quality and ISO

9001:2008.
 3 QMS DESIGN
Drafting of Quality Policy ,Quality Objectives,
Vision &Mission, Organizational Restructurings

Responsibility &Authority Defining

Defining Process, Formulize and control this process,

Process sequence and interaction , Numbering system
How ?

Discussion with Top management

Based on the Action plan for Implementation

4 DOCUMENTATION
REQUIREMENTS
Quality System Manual
Quality system Procedure
Standard Operating Procedure
Work Instructions
Documents &Records
Process Sequence and Interactions
5 PROCESS
Example :
1.
IMPLEMENTATION
Procedure for Control of Documents
and Records
2. Procedure for meetings
3. Procedure for Auditing
4. Procedure for Nonconforming
Services/Products
5. Procedure for Core process
6. Procedure for Supporting Process
7. Procedure for Customer Relationship
Management
8. Procedure for Human Resource
9. Procedure for Purchase & Store
10. Procedure for Infra Structure and
Facility Management
 PROCESS IMPLEMENTATION

• Process / document implementation as per

ISO 9001:2008 requirements.
• Departmental / Individual assistance in implementing
the new processes / Documents.
 6 INTERNAL AUDITING

 Internal Audit Training & Examination*.

 Successful employees carry out internal audit of the
organization covering all the departments and
operations.
 Corrective and preventive actions for NC’s
 improvements in each of the audited departments.
 MANAGEMENT REVIEW
7 MEETING

• Quality Policy & Objectives

• Results of internal audit
• Data Analysis of Core Activities
• Results of customer complaints
• Results of customer feed-back etc.
• Results of supplier evaluation
 STAGE 1 AUDIT
8 (DOCUMENTATION AUDIT)
• Document verification
• Finds degree of compliance with ISO 9001:2008
standard.
• Gives an idea to the employees about the conduct of
the final certification audit.
 CORRECTIVE ––
9 PREVENTIVE ACTIONS
• On the basis of stage 1 audit conducted, all the non-
conformities will be assigned corrective and
preventive actions.
• A checking will ensure that all the NCs are closed and
the organization is ready for the final certification
audit.
 10 CERTIFICATION AUDIT

• You can select the Accreditation body of your

preference or else we can assist and suggest you the
most appropriate Accreditation body for your
organization.
• Upon the audit, your organization will be awarded
ISO 9001:2008 certification.