Dunning Procedures

ESTABLISHMENT AND MONITORING OF

ACCOUNTS RECEIVABLE.

Debt accounted for. (Realised)

Debts Due

Notification

Demand for payment

Follow Up ? Re-request of Payment

Methods of payments

Suspensian
Termination
Hard Collection
 Detailed Activity

1. Notification are made after the invoice issuance and before being due. (Before Due Date )
2. Notification through telephone calls, SMS, Voice remider, letters, and personal contacts with the
debtor.

1. The Action initiates the debt collection process by making the first payment request and follows up
1. Two more requests for payment.
with
The two follow-up requests will be prepared by the collection departmengt for the Action Official's use
2. If these three attempts at collection are unsuccessful, the collection department must notifies the
Action Official.
3. Formal Notification to Debtor, After the Action Official has determined the amount due, he/she will
prepare both
an Invoice and the Initial Letter Requesting Payment of Debt. The letter and two copies of the Invoice
should be mailed or hand delivered to the debtor.
5. The
The debtormethod
debtor's should be instructed
of payment to fall
will return
intoone
onecopy of the Invoice along with the payment to the
of the
TEData "Instructed
following categories:to pay as per the appropriate procedures.
1. Payment in full.
2. Payment by installment.
3. Nonpayment, leading to more aggressive collection
action.