Yassin Mostafa El Bourini

Age: 36 158 G Hadayek El Ahram Khofo Entrance Cairo, Egypt E-mail: ybourini@link.net Cell Phone: +2 012 2224444

Resume
CAREER OBJECTIVE My objective is to obtain a challenging position in an esteemed organization in the telecommunication industry Financial Risk Management field including Fraud, Revenue assurance, Credit & Collections, whereby my knowledge and experience can be applied in building Revenue Assurance and Fraud countermeasures into processes, services, product and systems to maximize/optimize revenues and profitability while maintaining customer care touch points and customer service standards commercial objectives. SUMMARY OF EXPERIENCE 14 years of experience in the field of telecommunication and banking, in specific to Fraud, Revenue Assurance, Credit/Collections, Customer care and payment processing. Experience in managing projects and complex technical deployments and system implementation. Rounded broad experience gained by moving across several roles and functions both nationally and internationally gaining experience in Risk management, commercial, customer care, strategy, technical and finance areas. Practical understanding of revenue assurances and fraud trends gained within national and international telecoms operations. Particular experience in the selection and deployment of dedicated fraud & revenue assurance tools and solutions including Fraud Management System, Credit & Collections, RA System, and TCG. Part of FT/ Orange core team tasked to establish RA & Fraud strategies at a group level including operational strategies and best practice. Cost Assurance expertise focusing on the validation of external network traffic costs (Interconnect, Roaming) to ensuring that business is paying the right price for the right services contracted to receive. Know-How of the operation and the employment of different credit / collection & fraud polices within highly completive markets with insightful understanding over its impacts on the broad organizational commercials objectives and customers fulfillment obligation. Works along with various commercial functions to establish & enforce customer satisfaction requirements & customer service standers. Experience in the electronic payment tools and mobile commerce, carried out the deployment internet bill payment.

EMPLOYMENT HISTORY

March 2009 - Present

Director, Revenue Assurance Fraud Management, Etisalat Afghanistan, Kabul Etisalat Afghanistan is a newly established GSM operator in Afghanistan 100% owned by Etisalat U.A.E and its operating a GSM network across Afghanistan and become the fourth GSM operator in the country. My role as Director for Revenue Assurance & Fraud management is to establish the financial risk management functions including revenue assurance, fraud, billing credit and collections across Etisalat Afghanistan operations in order to improve profitability by gaining visibility and consequently reducing revenue losses / costs and increasing recoveries ensuring maximum margin generation. In addition to driving continues process improvements across different department and functions providing assurance for products, services and different revenue streams. Job Duties and Responsibilities: Structure the Financial Risk Management functions within the finance department including Revenue Assurance, Fraud, Credit, and Collections in order to support the operations growth phase and long term expansion plans. Managing and leading a high performing team of 3 Sr. Managers along with their Subordinates. Ensure the integrity of All revenue stream including Post Paid, Pre Paid, Roaming and Interconnect. Product / Services Assurance including Pre & post launch assessments. Communicate and collaborate with external and internal entities including Vendors, telecom regulatory / authorities, and other carries to analyze information and functional need in order to deliver as required. Drive and challenge business units on their assumptions of how they will successfully execute their plans. Processes and systems monitoring to ensure integrity in reported results and resolving exceptions. Leading Major Financial Assurance Projects / activities as billing migration, RA and international grey routing system implementation. Develop new reporting models and metrics to improve accuracy, timeliness and efficiency of delivering revenues reporting and management dashboard.. Lead operations reviews (weekly, monthly) with cross-functional stakeholders including executives. Undertaking the development formalization of all the financial risk management functions from scratch.

Senior Manager, Risk Management. Etisalat Misr, Egypt Feb 2008 March 2009 Etisalat Misr is one of 16 service providers managed by Etisalat in the Middle East, Asia and Africa. Etisalat currently has access to a potential market of over 400 million subscribers and today Etisalat services over 32 million subscribers including the total number of fixed-line, Internet, mobile and television from each of its subsidiaries.

I joined Etisalat as a Senior Manager managing the risk management Function within Customer Service Department including Fraud, Credit & Collections and Activation Department. directly reporting to the Customer Care Director. Responsible for all of the operational activities of the local risk management team within Etisalat providing direction, setting targets and goals as well as reporting results to board of directors and the executives committee. Job Duties and Responsibilities: Structure the Risk Management function within the customer care department to support the operations growth phase. Organizes the division to be the most effective and when implementing changes to benefit customers while maintaining business Interests. Managing all operational activities for the consumer risk management under customer care department including: Credit & collection, Fraud Management and Activation. Serves as the single point of customer contact for all customer billing and collection activities. Managing all classes of customers including individual consumer, Commercial & corporate in the areas of customer billing, complain handling and collections. Define and implement the corporate and the consumer credit and collection treatment across the customer life cycle. Setting and achieving the departmental KPI's while maintaining customer satisfaction and customer touch point. Develop and implement plans to meet business objectives and strategic goals in alignment with the company overall strategy. Develop and implement procedures, processes, and controls to improve the department quality and efficiency. Effectively manage key relationships between customer care and other departments within the organization. Report departmental performance indicators to Executives. Support, motivate, and inspire staff creating healthy work environment. Dec 2006 - Feb 2008 Revenue Assurance Manager. The Egyptian Company for Mobile Services, Mobinil, Egypt Reporting Directly to Finance Vice President ,I am responsible for all of the operational activities of the local RA team within Mobinil, providing leadership, direction, setting targets and goals, as well as reporting results to senior management and the wider organization. I participated in the RA system project planning and implementation as well the local RA strategy formulation with the Group RA functions supporting wider organizational initiatives in the RA and Fraud area. Job Duties and Responsibilities: Responsible for defining measurable team objectives, based on the corporate RA goals set by Group RA function, Establishment of processes and controls frame work to anticipation possible revenue risks and ensure adequate documentation of RA control framework. Providing the resources, guidance and other support required by the RA team to achieve the assigned objectives. Establish suite of measures to be able to assess maturity and capability of the RA function and the controls in place. Providing regular and accurate reports on RA metrics, KPIs and other agreed goals to management within the operating business and to Mobinil shareholders. Provide the local senior management (and shareholders) with visibility of RA strategy in operation and financial reporting.

Key Achievements: Setting RA steering committee to provide governance of RA priority activities and action plans, and support a sustainable strategic approach to RA. I established visibility of revenue flows and appropriate basic monitoring for the detection and response to revenue incidents and alerts. (More than EGP 2M of revenue leakages were identified and made visible during the Q1 2007) Finalizing the deployment of the RAID revenue assurance system implemented by WeDo in 4 month, drawing on lessons learnt from other deployments within the FT group and my previous experience with the Fraud Management System Implementation Achieve the optimal operational value from existing RA tools and solutions represented in the TCG Test Drive and Upgrades) Jan 2002 - Dec 2006 Fraud Manager. The Egyptian Company for Mobile Services, Mobinil, Egypt Working in the Customer Service Department as a Fraud Manager reporting directly to the Customer Service Director. Responsible for protecting the company Airtime and revenue against fraud loss, destruction, theft, unauthorized use and complying with the company internal process and procedures. And for providing a full range of support in relation to fraud surveillance, monitoring and investigation, in order to maintain protection of financial revenues and asset loss, which in turn minimizes the rate of bad debts as result of fraud. Job Duties and Responsibilities: Protecting the business from fraud exposure in terms of lost revenue in a cost effective manner to the extent that fraud becomes unprofitable to would be perpetrators, whilst ensuring the fraud controls do not restrict business revenue. In particular to: Protect the bottom line from the cost of fraud Provide confidence to the business that all fraud is made visible, that it is under control. Identifying fraud risks and raising the level of awareness. Evaluating, developing and aiding the delivery of fraud prevention solutions Introducing appropriate controls and measures to minimize the risks of fraud. Working directly with marketing Sales and Product house in the process of reviewing new services products and marketing promotions for any type of fraud risk or overall risk to the company that the products or promotions may cause. Determining if any illegal activity could be conducted (externally / internally) and the best defense mechanism that must be undertaken to avoid any risk related. Providing a full range of support in relation to fraud surveillance and monitoring to identify new variances for fraud as they occur. Initiating and conducting complete investigations of all potential fraud forwarding the results of the investigation to the Legal Department, Human Resources or Law Enforcement.

Dec 1998 - Jan 2002

Risk Management Supervisor. The Egyptian Company for Mobile Services, Mobinil, Egypt I was working at this time in the Customer Service Department as Credit & Collection Supervisor reporting to the Customer Operations & Risk Management Senior Manager

Job Duties and Responsibilities: Provide assessments as to the credit worthiness of current and prospect customers and consequently apply the appropriate credit and collection strategies. Monitor existing customers' payment patterns and overall financial conditions to determine possible exposure and align it with the company targets. Provide the needed support to Align Mobinil credit strategy with commercial offers and different products introduced to the market Interpret financial and specific industry trends and customer payment histories. Recommend accounts/amounts that should be sent to outhouse collection, Sent to legal and written Off to Bad Debts Jun 1996 - Dec 1998 Senior System Analyst. Egyptian Banks Co. For Technological Advancement, Egypt EBC is an Egyptian bank's owned organization, established to provide high technology services for the financial sector in Egypt, Aiming to establish an infrastructure for Egyptian banks to provide shared services between banks in Egypt by establishing a central Switch and network connection to the member banks, and then launching services one at a time. EBC is the Major Electronic Fund Transfer Switch (EFT Switch) in Egypt, interconnecting all Banks (24-member bank). During that period I was involved in implementing and managing the Egyptian shared cash network (123 Switch system) Job Duties and Responsibilities Working in the IT department involved in smooth day to day operation, system management, capacity planning, technical support, Development in addition to setting up the environment for the new member banks as well as testing and certifications done during the implementation phase. I was Responsible for developing the ATM's operations and handling all scenarios for the NCR and IBM automated teller machines for our own testing and certification environment. Responsible for the installation and the configuration for a Tandem Himalaya k1002 Non Stop machine in addition to the Base24 used as an ATM driver. Responsible for Y2Kplanning, implementation, testing, and certification for year 2000 NSK and Base24 modifications. Planning and implementation for all the modifications, customization and maintenance for the product as well as periodical upgrades. Besides I was assigned to train and support the end users and write all related documentation. SKILLS Major Projects & Activities Implementation of HP Fraud Management System including vendor selection. Revenue Assurance system implementation including CDR reconciliation switch to billing & Subscriber reconciliations Voice reminder system implementation Development and Implementation of a clear formal Fraud strategy and Process within the company including product /services assurance process. SOX Fraud control environment Implementation Leader for all revenue cycle with regards to

Fraud and RA controls. Designed multi dimensional scoring model to segment the consumer market and based on and address the existing subscriber base with a differentiated credit and collection treatment for better customer experience / satisfaction, resources utilization and cost reductions. Language Skills Arabic Mother Tongue English Excellent German Fair EDUCATIONAL BACKGROUND Oct 1992 - May 1996 Cairo University, Bachelor, Faculty of Commerce Major in Accounting CERTIFICATES OF ACHIEVEMENT Jan 2005 HP Fraud Management System HP FMS Analyst Training. HP FMS Administration Training. HP FMS Technical Training. Feb 2001 I2 Analyst Notebook I2 Analyst Notebook Course (Cambridge - UK) I2 Analyst Notebook train the trainer Course (Cambridge - UK) Tandem Education Center Tandem NON-STOP SQL Database Design Certificate Tandem TACL Programming Certificate Tandem TAL Programming Certificate Applied Communications Education Center BASE24 ATM & POS System Description Certificate BASE24 ATM & POS Programming Certificate

Jan 1997

May 1997

HONORS AND ACTIVITIES Jan 2007 ECMS Board Recognition Award I was nominated by the executive committee to get the annual ECMS board 2007 Recognition award for the for the accomplishment has been made on the revenue assurance side in identifying key areas of revenue leakages and making it visible and consequently recoverable.