Job Description

Job Title: Enterprise Support Executive (Executive Officer)

Department: Department for Enterprise (DfE)

Division: Enterprise Support

Location: St George’s Court, Upper Church Street, Douglas

Grade: Executive Officer

Responsible to: Enterprise Support Manager (HEO)

Responsible for: One Administrative Officer

Job Purpose

The primary objective of the Department is to grow the economy and create employment on
the Island.

This role plays an important part in supporting Government’s key policies including the
Programme for Government and Vision 2020, growing the economy creating employment
and supporting the Department’s business support schemes and strategies etc.

The post holder is required to assist the Enterprise Support Manager with the management
and development of the Micro Business Grant Scheme (MBGS) and the Business Support
Scheme (BSS). These schemes are designed to help new businesses start up and existing
businesses develop, diversify or become more efficient.

The candidate

This is a challenging role which requires the post holder to: -

 Manage both internal staff and external suppliers

 Have a thorough working knowledge of the IOM Government and its Departments
 Develop a network of contacts within both Government and the private sector
 Be highly customer focussed
 Work well under pressure and strive to meet deadlines and KPI’s
 Work continually to develop the role and the offerings of the Department
 Keep up to date on modern technologies, IT and social media
 Quickly adapt to changes in legislation, policy or customer requirements
 Have an understanding of the business environment
 Have an interest in marketing or a background in marketing and maximise its benefits
 Quickly develop a good understanding of the Department’s role, functions, key staff,
grants and other areas of assistance provided to business
 Have an understanding of project management or work in a structured manner to
produce results within set timescales
Main Duties and Key Accountabilities

The core objective of the role is to manage the Micro Business Grant Scheme (MBGS) and
the Business Support Scheme (BSS).

Further details of the schemes can be found at - https://www.gov.im/categories/business-

and-industries/business-support-and-assistance/

The core tasks include: -

 Line Management of the Administrative Officer, including PDR and 9-box appraisal
etc. Regular review of the Administrative Officer’s training and development needs.
 Day to day administration and management of the two schemes
o Meeting customers (at the reception, in meetings and by telephone) and
matching their requirements to the schemes
o Processing applications in a timely manner
o Assessing business plans and determining grant eligibility, business viability
and levels of support to be provided
o Financial Management including managing the schemes budgets, introducing
cost saving efficiencies, making payments etc
o Collating and presenting monthly management information
 Meeting KPI’s
o MBGS - Train 200 individuals and sign 60 contracts per annum
o BSS – Complete 40 projects per annum
 Managing the schemes’ training partner, business advisors, consultants and external
suppliers
 Dispute resolution and management with clients and advisors
 Presenting to the MBGS training course (monthly), IOM Prison, Police and IOMG early
retirees etc.

Other periodic tasks include: -

 Assisting with drafting reports, updating guidelines, responses to Freedom of

Information requests, Department meeting papers and answering Tynwald questions
etc.
 Promoting the schemes via marketing initiatives such as seminars to promote the
Micro Business Grant Scheme, attending events (ISLEXPO, agricultural shows, trade
shows and the Department’s Employment & Skills annual event) etc.
 Liaison with several Government Departments to both promote the schemes and
complete the required administration
 Marketing of the schemes including factsheets, social media, several web pages and
drafting press releases etc.
 Managing the tender processes for the schemes’ suppliers
 Reviews and updates of the schemes including the completion of jurisdictional
comparisons
 Improving the schemes from a business perspective at every opportunity, particularly
through amending the guidelines and regulations
 Further development of the Microsoft Dynamics CRM (Customer Relationship
Manager) including the mapping of the schemes requirements to ensure that future
 phases of CRM accommodate the Divisions requirements (particularly in relation to
Grant administration and payments etc)
 Continue to streamline processes using lean processing methods
 Future proofing the schemes and looking ahead to meet the need of business and the
economy
 Improving the use of technology particularly by transitioning from a paper-based
system to fully digital system promoting Government digital strategy
 Deputise for the Enterprise Support Manager as required
 Provide cover for other members of the team and when required assist other scheme
managers and BDM’s within the Department
 Provide holiday cover for Enterprise Support Executive responsible for business
support and customer enquiries – Which will require a working knowledge of all of the
Department’s schemes
 Undertaking any other duties allocated by the Business Development Manager.

Representation

The post holder will represent the Department for Enterprise in a range of settings, forums
committees, working groups and events. It is expected that the post holder will be a
committed ambassador of the Department and the work that it seeks to achieve. More
specifically they will be required to represent and support the Isle of Man and Isle of Man
businesses wherever possible.

Knowledge and Skills

To properly deliver the requirements of this post it is expected that the post holder will be
able to demonstrate the following skills and experience:

 Highly organised
 Personal confidence with good interpersonal skills
 An excellent team player
 Good attention to detail
 Sound business sense and good analytical ability
 An ability to communicate clearly both orally and in writing
 An understanding and/or experience of commercial business
 A strong customer service ethic
 The drive and commitment to achieve organisation goals
 Sound knowledge of promotional, sales and project management techniques
 Research skills and the ability to find and integrate information quickly
 Excellent computer skills including an in depth understanding of Word, Excel,
PowerPoint, CRM and web based applications
 A current clean driving licence is essential
 An understanding of marketing with a good knowledge of digital marketing particularly
social media
 A strong sense of discretion and confidentiality whilst also knowing when to escalate or
flag up urgent/important matters to higher management
 A good working knowledge of Government and the Isle of Man economy.

Performance Management and Improvement

All Civil Servants have a personal responsibility for performance management. The post
holder will be expected to contribute to their annual performance development review and
interim performance reviews. The post holder will also ensure subordinates comply with the
Scheme as directed by the Department for Enterprise.

Regular meetings should be held with line managers/reporting staff and interim reviews are
encouraged by the Department. These are specifically designed to deliver the aims and
objectives of the Department. The post holder is responsible for ensuring that any
subordinates understand their contribution to the team, the Department and the
Government as a whole.

Health and Safety

The post holder will be responsible for their own health and safety and the impact of their
actions on others. They will be responsible for identifying any possible risks or near misses
to a responsible manager and/or the Health and Safety Review Group of the Department.

Reporting Framework

The post holder reports to the Enterprise Support Manager responsible for Grants and
Business Assistance of the Department for Enterprise.

The Enterprise Support Manager, as Line Manager, is responsible as ‘Reporting Officer’ for
the implementation of, and compliance with, the provisions of the Isle of Man Civil Service
Performance and Development Review Scheme.

As Reporting Officer, the Enterprise Support Manager will ensure that in line with the time
scale set out in the scheme, amongst other things, an annual:

 Personal Delivery Plan and a Personal Development Plan is agreed with the post
holder;
 9-box and 3C’s review
 Review and assessment of the post holder’s performance and
competency/behaviours is made; and
 Performance and Development Review meetings are conducted.

Integrity

As an appointee of the Department for Enterprise, the post holder is expected to recognise
that their everyday business requires the highest level of personal integrity. Each Officer
has a personal responsibility to maintain the confidentiality of all Departmental business and
to uphold such confidences.
Management Authority Under Relevant Procedures

Civil Service Authority

Disciplinary Procedure  Oral Warning

Capability Procedure  Oral Warning

Grievance Procedure  Stage 1

Competency Levels For This Post Are:

Leading and working together Level B

Actively supports/manages staff to deliver objectives; generates enthusiasm and

commitment in others and demonstrates this in their own approach; works collaboratively
with colleagues to deliver results; develops effective and productive working relationships
with colleagues and with contacts in other Departments/externally. Manages disagreements
with tact and diplomacy.

Communicating and influencing Level C

Communicates in a clear and persuasive way; promotes their ideas, convincing others to
agree to proposals; considers other views to produce a ‘win-win’ outcome; uses their
understanding of the organisation and the position of other parties to inform their proposals;
is flexible in re-thinking their approach to persuading others.

Achieving results Level C

Planning the delivery of operational priorities, managing projects effectively and solving non-
routine problems to deliver results.

Delivering a quality service Level C

Considering the customer requirements in organising team’s work and finding ways to
improve value for money and service standards.

Changing and learning Level B

Assists, coaches and advises colleagues to develop competence and confidence; actively
looks for new, better ways of working; offers opinions in discussions which are not always
the most obvious. Is versatile and adaptable, and prepared to change their views. Applies
up-to-date specialist skills, knowledge and experience in their work.

Showing commitment and resilience Level B

Adopting an energetic approach, showing enthusiasm and perseverance, being supportive to

colleagues under pressure and staying calm and focussed.
 Isle of Man Civil Service
Person Specification

Post: Enterprise Support Executive, Enterprise Support

Department: Enterprise

Job Summary: The primary purpose of this post is the management of the Micro
Business Grant Scheme and the Business Support Scheme.

The main aim of the role is create economic development and jobs on
the Isle of Man by creating new businesses and by helping existing
businesses expand, improve or diversify.

Essential Method
Attributes or of
Desirable Assessment
Qualifications

5 GCSE’s (or equivalent) at Grade C or E CV/Certificates

above, including English Language.

Experience

Have at least 2 years’ experience working in E CV/Interview

a customer service related role.

Have at least 2 years’ experience of working E CV/Interview

within an administration based office
environment.

Business development, networking and sales D CV/Interview

experience.

Dispute resolution and negotiation skills. D CV/Interview

Have good management skills D CV/Interview

Knowledge and Skills

Thorough working knowledge of Microsoft E CV/Interview

Office, in particular, Word, Excel, Outlook
and CRM.

Social media – LinkedIn, Twitter and D CV/Interview

Facebook.

Possess strong numerical skills. E CV/Interview

Excellent organisational skills. E CV/Interview

Excellent interpersonal and communication E Interview
skills at all levels.

Has a good understanding of the scope and D CV/Interview

structure of Government.

Marketing including planning, promotion and D CV/Interview

press releases.

Events organisation and planning. D CV/Interview

Meeting skills – Organise, control and hold E CV/Interview

meetings at all levels. Minute taking and
action plans.

Project management skills and experience. D CV/Interview

Disposition

Flexible, firm, resilient and robust E Interview

Self-motivated, enthusiastic, reliable and E Interview

committed to achieving results.

Able to work to a high degree of accuracy E CV/Interview

and able to reassess priorities to ensure
deadlines are met.

Confident working independently and E CV/Interview

organising own workloads.

Ability to foster good working relationships E CV/Interview

with colleagues, customers and consultants.
A good team player.

Keen to learn and develop. E Interview

Mature approach, has integrity and confident E Interview

in approach.

Can demonstrate a logical/analytical E Interview

approach to work.

Maintain client confidentiality at all times. E Interview

Circumstances

Isle of Man Worker. D CV/Interview

Full and valid driving licence E CV/Interview

Willing to undertake further study/training. E Interview