QUESTIONARE

Being an esteem customer of TATA Motors Ltd. you are requested to take out a
few minutes and fill the following QUESTIONNAIRE:

1. HOW LONG YOU ARE ASSOCIATED WITH TATA

MOTORS?
1.1 YEARS
1.2 YEARS
2.5 YEARS
MORE THAN 5 YEARS

2. ARE SALESPERSONS ARE KNOWLEDGABLE?

Strongly disagree
Disagree
Neither agrees nor disagrees
Agree
Strongly agree

3. EMPLOYEE SPENT ENOUGH TIME WITH YOU BEFORE

SALES?
Strongly disagree
Disagree
Neither agrees nor disagrees
Agree
Strongly agree

4. WHICH IS THE MOST ESSENTIAL THING YOU PREFER

WHILE BYING VEHICLE?
Safety
Price
Fuel milage
Color
5. ATTRACTIVE DISCOUNTS OFFEREED?
Strongly disagree
Disagree
Neither agrees nor disagrees
Agree
Strongly agree

6. OFFERED A TEST DRIVE?

YES
NO
7. SERVICES AT TATA ARE?
Very bad
Bad
Neither bad nor good
Good
Excellent
8. DOES BRAND VALUE AFFECT YOUR DECISION ON
BUYING VEHICLE?
YES
NO

9. POST PURCHASE FOLLOWS UP DONE?

Strongly disagree
Disagree
Neither agrees nor disagrees
Agree
Strongly agree
10.TATA CARS PROVIDE VALUE FOR MONEY?
Strongly disagree
Disagree
Neither agrees nor disagrees
Agree
Strongly agree