Managerial

Communictation
Chap # 8
Writing Routine and
Positive Message

Presented To : Sir. Asadullah

Khan Larik
Presented By : Saba Shahid
Roll No. : 11784
 3 steps Involved in
Writing process for
Routine & Positive
request
 
• Plan Your Message

• Write Your Message

• Complete Your
Message
Strategy for Routine
Request
• State the Request
Practice courtesy, Assume Compliance, Be Specific

• Explain and Justify

Important question, Relevant question, One-Topic
question

• Close the Message

Specific request, Contact information,
Appreciation/ Goodwill
Routine Message
Strategy
• Main Idea

• Relevant Detail

• Cordial Close
Types of Routine
Request
• Action and Information

• Recommendations

• Claims and Adjustments

Action and
Information
• State and Request

• Support and Request

• Offer Readers Benefits

 Recommendations

• State the Request

• Provide a Resume

• Say `Thank You`

Claims and
Adjustment
• State the problem

• Explain the problem

• Provide verification

• Propose a solution
Routine Replies
and Positive
Messages
Overall Goals

• Positive Response
Communicate Information, Answer all
Questions
•Goodwill Message
Provide Needed Details, Make a good
impression
Thank You