This issue can occur by incorrect DNS settings.

I suggest you perform the follow

ing steps to troubleshoot the issue.

1. Click "Start", input "NCPA.CPL" (without quotation marks) and press Enter.
2. Right click on the connection that you use for the local connection, and then
click "Properties".
3. Click to select "Internet Protocol Version 4 (TCP/IPv4)", and then click "Pro
perties".

4. In the Internet Protocol window, let's change the "Preferred DNS server" to 2
08.67.222.222

5. Click 'OK' twice to complete the modification.

If the issue persists, please repeat the steps and change the "Preferred DNS ser
ver" to 208.67.220.220.

Meanwhile, I would appreciate your help in clarifying that if the network is bas
ed on a router or a DSL modem. If there is a router, please bypass it and connec
t to DSL modem directly for a test.