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Network Move Share Share a Fixing Finding
Setup Files Internet Printer Problems Products

Missing Software Ethernet Won't Connect

Can't find your So you've set up your network, plugged in the plugs, installed the
network software? software, but something isn't working right. This page lists
potential problems and how to find solutions.
Ethernet Fails
AppleTalk won't stay on Ethernet
What to do when One of the most frustrating problems is the AppleTalk control
AppleTalk won't panel telling you it can't switch to Ethernet because it's "not
stay on Ethernet or available." Try to resist the urge to whack the Mac's screen and
you can't see your yell "Not available? It's right there!" This problem typically occurs
Mac on the network with crossover Ethernet connections. Essentially, whatever is
hooked to the Ethernet port doesn't look like an Ethernet network
Network Speed to the Mac. 

Ways to increase If you're using a crossover Ethernet cable and this is happening,
network speed (add you should set both Macs to AppleTalk simultaneously. When you
another hamster?) make this switch, a message tells you that it's checking the Mac's
Ethernet connection. Both Macs must test the connection at the
Network Insecurity same time so they can see each other. If the Macs are next to
each other, you'll can click both mice at the same time, but if
Improving your they're in different rooms you'll need someone to help out.
network security
Note that crossover networks require a special kind of
More Network Help Ethernet cable, the crossover cable. Other Ethernet
networks use "regular" (non-crossover) cables, so make
Other Internet sure you're using the right one.
sources of help
Ethernet port doesn't light up
Most Ethernet hubs and switches have port status lights that light
up when you connect a computer to them. If the status light
doesn't come on when you plug something into it, the Ethernet
connection probably won't work. Try plugging the same computer
into a different port. If it lights up, that means there's something
wrong with the first port. If it doesn't, check the port on the
computer itself or try a different cable to see where the problem
is. You shouldn't need to check software, as the status lights just
check for a computer-to-port hardware connection.

File server
name doesn't
appear in
network list
This means you
can't see a Mac
 file server in the Chooser (shown at right) that you know is on the
network. Usually, it means that the desired file server doesn't
have file sharing turned on or file sharing is still starting up. Open
the File Sharing control panel on the Mac in question to check.
Also, there must be at least one shared folder or disk on that
Mac, or it's not considered to be sharing files and won't appear in
other Choosers.

If you've checked File Sharing and verified that you have shared
files, the next step is hardware. Check the network cable and
Ethernet connections as mentioned above. You can also see
the Missing Software page to verify you have the required
software installed and enabled.

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