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  • Dell Case: The Work System Framework

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    Dell's work system involves receiving online orders from individual and professional customers for personal computers, laptops, televisions, and printers. Dell then assembles the ordered products using raw materials obtained from suppliers. The assembled products are delivered to customers by subcontractors, while Dell employees in purchasing, production, and customer support roles ensure efficient order processing, material procurement, production, and delivery.

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    Cas Dell

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    Dell's work system involves receiving online orders from individual and professional customers for personal computers, laptops, televisions, and printers. Dell then assembles the ordered products using raw materials obtained from suppliers. The assembled products are delivered to customers by subcontractors, while Dell employees in purchasing, production, and customer support roles ensure efficient order processing, material procurement, production, and delivery.

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    2 views3 pages

    Dell Case: The Work System Framework

    Uploaded by

    Math0306
    Dell's work system involves receiving online orders from individual and professional customers for personal computers, laptops, televisions, and printers. Dell then assembles the ordered products using raw materials obtained from suppliers. The assembled products are delivered to customers by subcontractors, while Dell employees in purchasing, production, and customer support roles ensure efficient order processing, material procurement, production, and delivery.

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    of 3

    DELL CASE – EBM

    The Work System Framework :

    The customers are :


    - Particulars
    - Profesionnals
    The products : The services :
    - Personal computer - Computer setup
    - Laptop - Software installation
    - Televisions - Delivery
    - Printers - Maintenance

    Work Practices :
    1) Reception of the order (online order)
    2) Order raw materials to suppliers
    3) Reception of raw materials by Dell
    4) Assemblage of raw materials to build the final product
    5) Delivery of the final product to the customer thanks to a subcontractor (carrier)

    Participants are the webmaster or the computer technician, purchasing department, skilled workers, suppliers

    Information:

    - Order database
    - Raw material database
    - Inventory database
    - Employee database
    - Customer database
    - Delivery schedule

    Technologies: web, the Internet, Intranet, means of transportation (road, railway, sea…), fax, phone, machines, electricity…

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