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  • Project Objectives 1

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    pandalocal
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    This document outlines a study on customer service at a broadband company. The objectives are to: (1) study the broadband industry and customer service measures offered by the company; (2) analyze customers' opinions, perceptions, and attitudes towards customer service; (3) compare customer service to competitors; and (4) suggest measures for improvement.

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    project objectives 1

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    This document outlines a study on customer service at a broadband company. The objectives are to: (1) study the broadband industry and customer service measures offered by the company; (2) analyze customers' opinions, perceptions, and attitudes towards customer service; (3) compare customer service to competitors; and (4) suggest measures for improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views1 page

    Project Objectives 1

    Uploaded by

    pandalocal
    This document outlines a study on customer service at a broadband company. The objectives are to: (1) study the broadband industry and customer service measures offered by the company; (2) analyze customers' opinions, perceptions, and attitudes towards customer service; (3) compare customer service to competitors; and (4) suggest measures for improvement.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    A Study on Consumer/Customer/ Learning, perception, opinion, attitude towards, expectation

    towards, satisfaction at………………….., Place

    Customer Service

    Objective:

    (i) To study the Broadband industry ( Mention relevant industry domain/vertical)


    (ii) To study the customer service measures offered by the Hathway ………… ( company)
    (iii) To analyze customer’s opinion/perception/attitude etc towards customer service.
    (iv)To compare/contrast with customer service offered by competitors ( wholesalers/unorganized
    and other organized sectors)
    (v) To suggest measures for improvement.

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