DAY ONE

Session one Session two Session three

1)Problem 1) Introduction 1) Leadership

identification to Leadership Styles

2) Discussion
 DAY TWO
Session one Session Two Session Three Session Four

Interpersonal Boss- Sub Introduction to Barriers of

Relations Ordinate Communication Communication
Relations
 DAY THREE

Session one Session two Session Three Session Four

Introduction to Managing Presentation Designing

Conflict Conflict Skills Presentation
 DAY FOUR

Session one Session Two Session Three Session Four

Introduction to Impact of Stress Group Team Building

Stress and and Managing Dynamics
Cause of Stress Stress
 DAY FIVE

Session one Session Two Session Three Session Four

Time Managing Time Motivation Action Plan and

Management Meaningfully Evaluation
 DAY SIX

Session one Session Two Session Three Session Four

1) Customer 1) Identifying 1) Check your 1) Preventing

handling customer understandin customer
skills requirement g complaints
2) Winning 2) Dealing with
1) Managing 1) Responding customers customers in
customer to customer different
requirement requirement 1) Managing situations
customer 3) Check your
relations understandin
g
Best of luck