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TABLE OF CONTENTS

1. INTRODUCTION...............................................................................................
2. THE INTRODUCTION OF CONSUMER CLAIMS TRIBUNAL.............
a. Objectives............................................................................................
b. Clients Charter....................................................................................
c. Membership of Tribunal................................................................
d. Jurisdiction of Tribunal..................................................................
i. Limitation of Jurisdiction...............................................
e. Types of Claims...................................................................................
f. Procedures..........................................................................................
i. Filing Procedures...............................................................
ii. Hearing Procedures..........................................................
g. Awards of Tribunal..........................................................................
i. Enforcement of Award...................................................
ii. Criminal Penalty................................................................
h. Acts....................................................................................................
i. Judicial Review................................................................................
j. Sample of Case..................................................................................
i. Services Category.............................................................
ii. Product Category..............................................................
k. The Tribunal’s Credibility to The Public at
Large..............................................................................................
3. Towards the Consumer’s Rights...............................................................

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