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DVD drives have stopped working Options

Jimbo Asprilla May 4 2007, 03:09 PM Post #1

Suddenly both of my DVD drives have stopped working, they appear in

Beginner
device manager but with an warning, when I check the properties I get
this message:

Group: Member Windows cannot load the device driver for this hardware. The driver may
Posts: 26 be corrupted or missing. (Code 39)
Joined: 9-April 07
Member No.: 10,616
I have tried clicking the update driver button, but it tells me that the best
driver is already in use, I've also shut down and unplugged the mains but
this has made no difference.

I'm running Vista Home Premium edition 64bit, with an ASUS AN8 SLI
Deluxe mobo.

* one other thing I've just noticed is that my front panel USB ports have
stopped working along with the audio sockets, I'm wondering if my mobo
is at fault.

This post has been edited by Jimbo Asprilla: May 4 2007, 04:06 PM

CageIT May 4 2007, 05:49 PM Post #2

Try this.

Click Start and type regedit in the search box and hit enter on your
keyboard
This will start the registry editor. Be carefull in here as you can really hose
things
Server

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DVD drives have stopped working - Windows Vista Forums http://thevistaforums.com/index.php?showtopic=13416

if you mess around. Browse to the following location.

Group: Member HKEY_LOCAL_MACHINE\SYSTEM\Control\Class\{4D36E965-E325-11CE-

Posts: 425
Joined: 19-January 07
BFC1-08002BE10318}.
From: USA
Member No.: 5,143 Make sure that the right pane displays information pertaining to your
CD/DVD Drive. Right click
on UpperFilters and select Delete, then do the same to LowerFilters. It is
possible you will only see
one or the other and not both. Just delete wichever one is present. Once
you have deleted these
entries close regedit and reboot your computer. Your DVD drive should be
working now.

Jimbo Asprilla May 5 2007, 05:27 AM Post #3

QUOTE (CageIT @ May 4 2007, 06:49 PM)

Beginner
Try this.

Group: Member Click Start and type regedit in the search box and hit enter on your
Posts: 26 keyboard
Joined: 9-April 07
Member No.: 10,616 This will start the registry editor. Be carefull in here as you can really
hose things
if you mess around. Browse to the following location.

HKEY_LOCAL_MACHINE\SYSTEM\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318}.

Make sure that the right pane displays information pertaining to your
CD/DVD Drive. Right click
on UpperFilters and select Delete, then do the same to LowerFilters. It
is possible you will only see
one or the other and not both. Just delete wichever one is present. Once
you have deleted these
entries close regedit and reboot your computer. Your DVD drive should
be working now.

Thanks, when I try that I see both upper and lower filters, do I delete
both ???

Here's a grab of what I get:

This post has been edited by Jimbo Asprilla: May 5 2007, 05:29 AM

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Jimbo Asprilla May 5 2007, 01:50 PM Post #4

OK, I've done it, I've deleted both higher and lower filters but its no

Beginner
different, I've also tried uninstalling both drives in device manager, when
I rebooted Vista tried to install both devices but couldn't.

Group: Member
Posts: 26
Joined: 9-April 07
Member No.: 10,616

Jimbo Asprilla May 6 2007, 01:13 AM Post #5

Got them working again !!!

Beginner
Went back to a recent restore point and they are back !

Group: Member Would be nice to know why it happend though.

Posts: 26
Joined: 9-April 07
Member No.: 10,616

Poppster May 8 2007, 12:50 AM Post #6

QUOTE (CageIT @ May 4 2007, 05:49 PM)

Newbie
Try this.

Group: Member Click Start and type regedit in the search box and hit enter on your
Posts: 3 keyboard
Joined: 25-April 07
Member No.: 11,551 This will start the registry editor. Be carefull in here as you can really
hose things
if you mess around. Browse to the following location.

HKEY_LOCAL_MACHINE\SYSTEM\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318}.

Make sure that the right pane displays information pertaining to your
CD/DVD Drive. Right click
on UpperFilters and select Delete, then do the same to LowerFilters. It
is possible you will only see
one or the other and not both. Just delete wichever one is present. Once
you have deleted these

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DVD drives have stopped working - Windows Vista Forums http://thevistaforums.com/index.php?showtopic=13416

entries close regedit and reboot your computer. Your DVD drive should
be working now.

Hey, I've had the same problem with my single DVD Drive. I followed
your instructions, but once I get to "HKEY_LOCAL_MACHINE\SYSTEM"
there is no "CONTROL" folder, but two that are similar that are called
"ControlSet001" and "ControlSet003". which should I go into? both? please
help, thanks!

tigersharc1 May 17 2007, 07:16 AM Post #7

Is this something common? I have been researching this very issue all
evening. My Dell inspiron 9100 just recently came up with a problem with
the cd drive. I can see the cd drive in the hardware manager. It has a
warning symbol. I tried the troubleshooting prodecures suggested in the
computer by uninstalling hardware, physically removing and installing the
cd rom. None of this works. I can see the cd rom is gettig power, it shows
in the registry but with a warning symbol. I read the upper and lower filter
Digital Composer of Music thing and have yet to try this. My questions now is what does deleting the
files do when you delete them. I see the warnings if you mess something
up deleting this information. Just feels risky to me. In the properties for
Group: Member the cd rom drive the error is error 39.
Posts: 18
Joined: 4-May 07
From: San Diego, Ca
Member No.: 12,333

Kame_boy May 19 2007, 09:30 AM Post #8

i got this problem when i installed itunes..

Beginner

Group: Member
Posts: 8
Joined: 18-February 07
Member No.: 7,441

big_nath Nov 21 2008, 12:23 PM Post #9

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DVD drives have stopped working - Windows Vista Forums http://thevistaforums.com/index.php?showtopic=13416

QUOTE (CageIT @ May 4 2007, 05:49 PM)

Beginner
Try this.

Group: Member Click Start and type regedit in the search box and hit enter on your
Posts: 5 keyboard
Joined: 21-November 08
Member No.: 43,318 This will start the registry editor. Be carefull in here as you can really
hose things
if you mess around. Browse to the following location.

HKEY_LOCAL_MACHINE\SYSTEM\Control\Class\{4D36E965-E325-11CE-
BFC1-08002BE10318}.

Make sure that the right pane displays information pertaining to your
CD/DVD Drive. Right click
on UpperFilters and select Delete, then do the same to LowerFilters. It
is possible you will only see
one or the other and not both. Just delete wichever one is present. Once
you have deleted these
entries close regedit and reboot your computer. Your DVD drive should
be working now.

This registry key is for XP, the vista registry is.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
\{4D36E965-E325-11CE-BFC1-08002BE10318}, then delete the
lowerfilters and upperfilters.

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