JOB STRESS • It is a relatively new phenomenon in modern lifestyle • A harmful physical and emotional response resulted from disqualification of: capabilities resources workers’ needs e.g: appreciations and satisfaction Definition of stress • Response to certain circumstances (e.g: pressure) or a physical, chemical, or emotional factor that causes a bodily, or mental tension and maybe a factor in disease causation. • Stress : is the condition • Stressor : the stimulus that cause to stress Pressure
Excessive Moderate
Motivate workers Stress & managers
Positive (eustress) Negative (distress)
Motivation & Harmful & lead to
commitment major illness Possible stressors of job stress • Overwork: working late, taking work home, no day off • Low pay • Impending layoffs • Bad bonding with boss or colleagues • Non-conducive working environment: overcrowding, poor ergonomics • Being in the wrong career Signs of job stress •Early warning signs: job dissatisfaction sleep disturbances short temper headache loss of focus and poor work performance teeth grinding interfered relationship with friends and family Absenteeism Absenteeism Absenteeism Signs of job stress (cont.) • Long – term effects: cardiovascular disease musculoskeletal disease muscle tension depression Are you having job stress? Don’t be!!! Here’s some Remedy… Job satisfaction • It refers to the feelings people have toward their job. • A survey by Gallup revealed: 90% employees were at LEAST satisfied with their jobs • A study by SHRM found: 40% employees were VERY satisfied with their jobs * Gallup and SHRM (Society for Human Resource Management) are institutions that conduct studies on job satisfaction of employees Organizational commitment • It is the emotional attachment people have toward company • There is a high degree overlap between job satisfaction and organizational commitment • In other words, THINGS THAT MAKE US HAPPY WITH OUR JOB OFTEN MAKE US MORE COMMITTED TO THE COMPANY Things that make us satisfied with our job Job characteristics • Ability to use a variety of skills • Having autonomy at work • Receive feedback on the job (e.g: appraisal and appreciation) • The jobs help employees improve and build their skills Organizational justice • Fair company policies and procedures (e.g: equal chances for career advancement and promotions) • Fair and kind treatment from supervisors • Fairness of their pay and other rewards received from the company * At the root of organizational justice is TRUST; something that is easier to break than to repair once broken Psychological contract • It is the unspoken, informal understanding that an employee will contribute certain things to the organization (e.g: work ability and a willing attitude) and will receive certain things in return (e.g: reasonable pay and benefits) • Under psychological contract, employee may believe that they will be given bonus, periodic raises and promotions and will be not laid off. Relationships at work • Socially accepted in the group work • Well cooperated with other colleagues • Good communication with managers • Considerate and caring manager • Building a trust-based relationship with managers Level of stress • Low level of stress in terms of: environment – conducive, cool, adequate ventilation of work space interpersonal – no organizational politics, good bonding with co-workers organizational – autonomy in completing tasks, warranty on security of job Do you know??? • Top occupations in job satisfaction # 1. Clergy 87.2% # 2. Firefighters 80.1% # 3. Physical therapist 78.1% # 4. Authors 74.2% # 5. Special education teachers 70.1% # 6. Teachers 69.2% # 7. Education administrators 68.4% # 8. Painter, sculptors, related 67.3% # 9. Psychologists 66.9% # 10. Security & financial service salesperson 65.4% Do you know???(cont.) • Bottom occupations in satisfaction # 10 Waiters/Servers 27.0% # 9 Bartenders 26.4% # 8 Freight, Stock, & Material Handlers 25.8% # 7 Roofers 25.3% # 6 Furniture/Home Furnishing Salespersons 25.2% # 5 Cashiers 25.0% # 4 Apparel Clothing Salespersons 23.9% # 3 Hand Packers and Packagers 23.7% # 2 Food Preparers, Misc. 23.6% #1 Laborers, Except Construction 21.4% References • http://en.wikipedia.org • http://helpguide.org • http://www.web-books.com/eLibrary/ • http://www.superscholar.org