HELPLINE 

Helpline/ Grievance Cell 

Local Head Office/Head of E-mail Address/ Telephone Nos.
Grievances
Redressal Machinery
AHMEDABAD E-mail:
(State of Gujarat & helpline.lhoahm@sbi.co.in 
Union Territories of Daman and Dadra & Toll free No. 1800-233-7933
Nagar Haveli) Helpline Tel no.(079)25510883 ,
25511027,25503150
General Manager  Fax no. (079) 25506648
State Bank of India,
Local Head Office, Bhadra, Ahmedabad-
380 001
BANGALORE E-mail:
(State of Karnataka) bangalore@sbi.co.in
Toll free No. 1800-425-8002
General Manager  Helpline Tel no. (080)25943030
State Bank of India, Fax no. (080) 25943125
Local Head Office,
65, St. Mark's Road, Bangalore-560 001.
BHOPAL E-mail:
(States of M.P. & Chhatisgarh) mysbi@sbi.co.in
Toll free No. (BSNL) 1800-233-
General Manager  7551 & (Airtel) 1800-102-7551
State Bank of India, Helpline Tel no. (0755)4288210,
Local Head Office, Hoshangabad Road,  2576851,4288526
Bhopal-462 011. Fax no.(0755) 4059200

BHUBANESWAR E-mail:
(State of Orissa) help.lhobhu@sbi.co.in
Toll free No. 1800-345-6741
General Manager  Helpline Tel no. (0674)2396580 &
State Bank of India, 2396582
Local Head Office , 
111/1, Pandit Jawaharlal Nehru Marg,  FAX NO (0674) 2390248
Bhubaneswar Orissa-751 001.
CHANDIGARH E-mail:
(U.T. of Chandigarh & States of H.P., J & helpline.lhocha@sbi.co.in
K, Punjab and the districts of Haryana Toll free No. 1800-180-
other than those mentioned under Delhi) 1723/1800-180-1724
Helpline Tel no. (0172)2707391 /
General Manager  2707390 
State Bank of India, Fax no. (0172) 2713968/2720234
Local Head Office,
Sector-17-B, 
Chandigarh-160 017.
CHENNAI E-mail:
(State of Tamil Nadu & U.T. helpline.lhoche@sbi.co.in
of Pondicherry)
Toll free No. 1800-425-4424
General Manager  Helpline Tel no. (044)28214635
State Bank of India, Fax no. (044) 28214381
Local Head Office,
Circletop House, 
16 , College Lane, 
Chennai-600 006.
DELHI E-mail:
States of Delhi, Rajasthan,Uttaranchal & helpline.lhodel@sbi.co.in
part of Haryana  Grievance Cell No. (Toll Free).
U.P. 1800 11 4545 
Districts of Agra, Aligarh, Etah, Fax no.23361969
Ferozabad, Hathras, Baghpat,
Mahamayanagar, Mainpuri, Mathura,
Muzaffarnagar, Meerut, Saharanpur,
Ghaziabad, Bulandshahr, Gautam Budh
Ngr.
Haryana 
Districts of Faridabad, Gurgaon and
Sonepat. 

General Manager 
State Bank of India, Local Head Office,
11, Sansad Marg, New Delhi-110 001.
GUWAHATI E-mail:
(7 States of North-East) luithelp@sify.com
Toll free No. 1800-345-3631
General Manager  Helpline Tel no. (0361)2237663 &
State Bank of India,  2237661
Local Head Office,  Fax no. (0361) 2237664
Opposite Assam Secretariat,

Dispur, 
Guwahati - 781006
HYDERABAD E-mail:
(State of Andhra Pradesh) helpline.lhohyd@sbi.co.in
Toll free No. 1800-425-3888
General Manager  Helpline Tel no. (040)24756925
State Bank of India, Fax no. (040) 24751010
Local Head Office,
Bank Street, Koti, 
Hyderabad - 500 095.
KOLKATA Email :sbihelpline.lhokol@sbi.co.in
(States of West Bengal, Sikkim and U.T. Toll free No. 1800-345-3455
of Andaman & Nicobar Islands) Helpline Tel no. (033)22489333 &
22436531
General Manager  Fax no. (033) 22435128
State Bank of India, 
Local Head Office, 
'Samriddhi Bhavan, 
1, Strand Road , 
Kolkata-700 001.
LUCKNOW E-mail:
(State of U.P. covering districts other helpline.lholuc@sbi.co.in
than those mentioned under New Delhi) Toll free No. 1800 180 5201
Helpline Tel no.(0522) 2201492 /
General Manager  2201496 
State Bank of India, Fax no. (0522) 2231463
Local Head Office,
New Administrative Bldg. , 
Motimahal Marg , Hazratganj ,
Lucknow-226 001.
MUMBAI E-mail: helpline.lhomum@sbi.co.in
(States of Maharashtra & Goa)
Helpline Tel No
General Manager  .(022)26445525 , 26445524
State Bank of India ,  26445532, 26445533
Local Head Office , Fax no. (022) 26445505, 26445528
Bandra Kurla Complex
Mumbai-400 051.
PATNA E-mail 
(States of Bihar and Jharkhand) helpline.lhopat@sbi.co.in
Toll free No. 1800-345-
General Manager  6100/0612-2238388  
State Bank of India,  Helpline Tel no. (0612) 2209080,
Local Head Office, 2209078 Fax no. (0612) 2209006 /
Judges Court Road, Patna-800 001. 2209072

THIRUVANANTHAPURAM E-mail: grc.lhotri@sbi.co.in
(State of Kerala) Toll free No. 1800-425-4722, 
Helpline Tel nos.             
General Manager  (0471) 2323072/2326402 
State Bank of India, Fax no. (0471) 2323075
Local Head Office, 
S.S Kovil Road 
Thampanoor,
Thiruvananthapuram,
Pin-695 001
 

In case a customer is not satisfied with the handling of grievance by the Local
Head Office, a communication may be sent (enclosing the message sent earlier to
Local Head Office) to the

Deputy General Manager (Customer Service), at the Corporate Centre at Customer

Service Dept., State Bank of India, State Bank Bhawan, 4th floor, Madame Cama
Road, Mumbai-400 021,

Telephone No. (022) 22029456 , 22029451 22740432, 22740431,22740433

Fax no. (022) 22742431.

e-mail address - dgm.customer@sbi.co.in.

For SBI Card Related Grievances

1. To reach the SBI Card Helpline from anywhere in India

From BSNL/ MTNL Lines – 1800 180 1290

From all other phones – 39 02 02 02

Note: If calling from a mobile phone, please prefix your city STD code.
2. To Email us:

You can reach through email for getting any Product Information, making a
complaint, feedback or any other inquiry. Click here to send us a mail.

feedback.gesbi@ge.com
3. To fax us:

You can Fax at: 0124-2567131

4. To write in to us:

Write to us at: PO Bag 28, GPO, New Delhi, 110 001

 

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