Standard of Procedure

1. Equipment Testing at Operation Department

2. Site Survey Report (Line of sight, Grounding)
3. Equipment Installation
4. Link Monitoring on Site for 24 Hours

In case of link Problem

1. First Problem generated at NOC

2. NOC coordinates with Clint at Remote end.
3. First check the satellite loop at HUB and Remote Ends.
4. If problem at HUB than NOC try to resolve issue
5. If problem at Remote end than NOC try to resolved issue
with the help of Clint.
6. If issue not resolved than problem escalated at regional
office.
7. Regional team visits the site for trouble shoot and tries to
solve problem.
8. If problem not solved than reported to the respective region
for replacement of equipment.
9. Regional team always carry handle equipment with them
selves like Multi Meter, LAN cables, Switch, LNA