CHANGE MANAGEMENT &

KNOWLEDGE MANAGEMENT
Change : Change Management
change is defined as to make or become different
or give or begin to have a different form.
change means dissatisfaction with the old &
belief in the new.
change is a process , tool & technique to manage
the people side of change process to achieve the
required outcome & to realize the change effectively
with in individual change agent, the inner team &
the wider system which includes the org.
Change management is managing the process of
implementing major changes in information
technology, business process, org structure & job
assignment to reduce the risk & cost of change &
optimize its benefits
Risk
IT s
Managing Cost
the process Business of
processes
CM of To reduce chang
Orgl e
Implementing structure Optimi
major changes Job to ze
in assignmen benefit
t s
Need for change

 External forces
 Environmental pressure
-Fashion pressure
-Mandated pressure
-Geopolitical pressure
-market decline pressure
-hyper competition
-reputation & credibility pressure

 Internal forces
 Organisational pressure
Phases of change
a) Denial
b) Bargaining & negotating
c) Anger

How to deal?
 accepting
 Communicating –sharing feelings
 Planning – goals, expections