Submitted by Group no.

2 :
Roll no.
Richa Chhabra (12)
Shikha Choudhary(13)
Puneet Dawar (14)
Suman Gupta (16)
Rakesh Singh (19)
 TQM
T Quality involves everyone and all activities
in the
company
Q Conformance to Requirements (Meeting
Customer
Requirements)
M Quality can and must be managed.
TQM system i.e. an integral part of organizational strategy
and its aim is to continually improve service/product quality
so as to achieve high level of customer satisfaction and
build brand loyalty.
TQM:
 TQM - Introduction
Basic Principles of TQM:

 Satisfy the customer

 Satisfy the supplier
Continuous Improvement
Customer vis-a-viz Company
• Good Quality • Good quality
• Low Price comes with High
• Extra Service price
• Dependence on
• Perfect work from
suppliers
the beginning to
end. • Perfect service
• Faster Service can’t be delivered-
manpower
• Service at ease
• Better facilities for
faster service –
high price
Organizational Departments
• Finance SCM

• Marketing
• Production
• Human Resource
• R&D
 Supply Chain Management
Supply Chain: Linkages of
organizations, people, procedures
and systems involved in getting
products to the customers

SCM: It is the management of the

entire set of business processes
that produces and delivers the final
product/service to the final customer
Pictorial of dimensions of
SCM
 Conclusion
• Deliver the promise
• Deliver the best
– price Customer
Satisfaction
– quality
– process
• Reduces error
• Reduces Cost