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Dow's Master Data Management Business Processes: Chemical Industry SAP Users Group (CISUG)
Dow's Master Data Management Business Processes: Chemical Industry SAP Users Group (CISUG)
April 2006
Agenda
• Late 90’s:
Further explore use of global codes in other global applications (Data Warehouse)
and for other work processes, like Market/Sell, Manufacturing, etc.
Note: Reference data = Codes data = Master data
Market Structures
Competency
Product Structures (VBM)
Bus. Upper structure Person
Exchanged
Work process – Data that is Federated
shared/exchanged across more than Entities
one application within one work
process Common Work Process Entities
The goal is to document those data objects (data subjects/entities, etc.) that are both
basic and critical to the business.
• By basic, we mean that it is probably mentioned many times a day in normal
conversation.
• By critical, we mean that the business would be nonexistent, or completely different
without this concept
Jim Whyte / 04-2006 UNRESTRICTED - May be shared with anyone Page 8
Information Systems
Best in class delivery of the right information at the right time, in the right place for the right party, to make informed and timely
decisions.
Mission
Governance Information Sharing Interoperability Data Access Data Quality Practices &
(Reuse) Standards
• Establish data ownership • Encourage the • Leverage service • Security data • Establish data quality • Establish management
along with data leverage and reuse provider solutions and classifications and measures for all practices, guidelines
stewardship roles and of business critical proactively work with functional roles drive the business critical data and standards to ensure
responsibilities to data across the partners, suppliers and access authorization assets, regardless of long-term sustainability.
proactively manage extended standards organization process. Classification data type. Implement
information risk, regulatory enterprise. to facilitate adoption of of data is required in control plans to
compliance and ensure industry standards. order to define roles and ensure the data is
enterprise shared data is access levels to ensure routinely audited and
“fit for purpose”. the right data to right “fit for purpose”.
people.
External /
ERP CRM HR Maintenance
3rd Party
Cust Vend Loc GMID Pers Cust Pers Loc Loc Org Pers Vend Equip Pers Loc GMID Cust
Ref DV
Ref DV
INCA eMail
Data Quality
Data (Hub)
Ref DV
Ref DV
File
Other Warehouse Shares
X-Ref
Master Data
Maintenance Eco-System
Ref DV
Ref DV
Master Data
Ref DV
Ref DV
External / Retail
Repository Archive
3rd Party Tables
ETL EAI Replication Enterprise Integration Bus Publish Subscribe
World Map View: In much the same way a world map is used to show the continents, nations, bodies of
water and their relationships, the corporate data model is used to show all of the concepts or subject areas of
a corporation and their relationships (i.e. show the “big picture” for the enterprise).
Comprehensive: The existing CDM really represents only a Reference data (INCA) view of the enterprise.
There had been no attempt to date, to document the key business transaction related data entities or
relationships that the corporation depends on to operate.
End-to-End Process: Although still a work in progress, this streamlined conceptual data model depicts both
the reference and transaction subject data areas, along with their key inter-relationships. Using this model,
you can walk through the high level end-to-end process flows of:
Lead Manage
• Objective to Organization • Order to Cash
• Capital to Competency • Procure to Pay
• Stimulus to Strategy • Raw Material to Finished Good
• Concept to Production
• Requirements to Resource
• Threat to Response
Use: The intended audience for this model includes: the architect team, SA’s, LAS’s, CMIT’s and Program
Managers. We can leverage this model to get agreement on the meaning of data subjects and relationships
(context), perform high-level impact analysis, project scoping and opportunities for data reuse (planning), to
resolve name and definition clashes and relationship conflicts (issue resolution).
buys
PRODUCT SALES PRODUCT
DEVELOPMENT develops sold via
ORDER / CONTRACT
Substance Service negotiates
generates
Sale
Property is stored as Saleable
generates
Product Purchase
Compound
Recipe REVENUE
funds PORTFOLIO
MANAGEMENT
Product Sales
Business Idea/Concept Business
Investments EXPENSE
defines Technology
Cash Mgmt
manufactures Capability Raw Material
INVENTORY PRODUCTION Royalities
Supplies
MRO Item Engineering manages determines
SARD
Production
Saleable
...
Product Quality sells accumulates
negotiates
is consumed by ORGANIZATION
Raw Material Maintenance
Company incurs
Intermediate provides
labor for
Function
PERSON
Business complies with
is moved by Dow Employee delegate tasks to REGULATION
Electronic
KPI’s, Hierarchies,
Sales Reports,
Historical Categories and
Inventory, etc.
Reporting reporting dimensions
Governance
• Establish the vision, strategy, principles, and controls
Measure
• Identify source
systems and
• Analyse the
nature of the
• Identifies and
isolates the data
Analyze
• Standardise data
values and
• Corrects, verifies,
cleanses and
system of record data and
(Profile) elements in data formats according
(Cleanse) appends data
category structures to business rules based on a set of
(federated, (includes 3rd Party algorithms
enterprise, work references)
process, app)
Dow
Creation &
ERP MDM
Maintenance
Strategy
CRM
Distribution
Strategy –
Enterprise View
Data Subject Application
Project Team
Data Entity Physical Data Obj
Project Team
Data Focal Point (D&M Team) Data SME Data Producers
Architecture compliance in projects; Implementation of data Input of data in accordance
initiate potential new Data Objects; definition, rules, operating with rules; front-line
manage X-WP Data Subjects discipline; support of accountability for data quality
data producers
The Global Codes Expertise Center provides vision, direction, technology and support services needed to
continuously improve the quality of Master Data. We also promote the integration of Master Data across
Dow's business systems and work processes to reduce operating costs and maximize data value.
Global Codes
Codes
Operations
Expertise Projects
& Support
Center
Stewardship
0 1 2 3 4 5
Siloed Enterprise Wide
Dow
Maintenance
0 1 2 3 4 5
Operational App Application Agnostic
Dow
Data Integration
0 1 2 3 4 5
None Real-time
Dow