Professional Documents
Culture Documents
Making it BIGGER!!
Scope of the presentation
International Learning
The Tesco Case study
Big Bazaar
Current Perspective
Brand Platform Possibilities
Emerging Route
Creatives
Taking it forward to promotions
Extending it to Private Labels
TESCO
A Case Study
Fact File
Founded in 1924 – Sir Jack Cohen
Operates 2,291 stores around the world and
employs 2,96,000 people
Tesco.com is the largest grocery e-tailer in the
world and achived a profit of £12m in ‘03.
Tesco personal finance, established in ‘97, has
over 3.4 mn customer accounts and 15 products
and services. It achieved profits of £96m in 2003.
Operates in 11 countries outside its domestic
base (UK). It is profitable in all but two
(Malaysia and Taiwan) and market leader in
four.
Tesco’s Initial Philosophy
Survived on the philosophy of “Pile it high and sell it
cheap”.
“The greater the volume of goods, the bigger the
discount they could offer”
“The more a single company sells of a certain product,
the fatter its profits are”
Over focussed therefore on volumes & price
The Beginning of a Problem
The discounts offered were never enough for the price-
conscious buyers
Tesco therefore ended up being seen as a store that
fought on price ignoring quality
Which translated into the buyers flocking to Tesco for
only the very basic grocery purchases
People did not believe that they could trust the store to
provide them with the more expensive and
sophisticated lines
The store was therefore stuck in the middle - not being
able to cater to the price conscious buyer (lower class)
nor the quality seeker (upper class).
Creating The Solution
The solution lay in therefore
Getting in a consumer focus – and allowing that to be
the guiding force for the store
Handling quality issues
Appealing to the consumers at an emotional level &
creating a hook
Tesco decided to use it’s stuck in the middle status to it’s
advantage – have something for everyone/every need
“The company has the unique ability to be all things to all people.”
“Its possible to go into a Tesco and budget shop or prepare for an
upscale dinner party.”
A Changed Perspective
A Change of Image
The objectives:
To persuade non–shoppers to reconsider Tesco by
presenting it as a credible alternative to any other store.
Everything they could find at for eg. Sainsbury’s they
could buy at Tesco – and it would be just as good
quality.
To make people want to shop at Tesco - on an emotional
level – they had to be happy to be seen carrying a Tesco
bag.
Build a more positive identity for the brand.
The Solution – Phase I
The first campaign - ‘Quest for Quality’ (a total of 18
executions), which ran from ‘90 – ‘92.
It adopted an unusual (at that time) light–hearted
approach.
The ads starred Dudley Moore as a Tesco buyer who
searched the world for an elusive flock of French free–
range chickens, en route discovering other surprisingly
high–quality products at Tesco’s.
The products showcased were chosen to demonstrate
Tesco’s new–found quality consciousness.
The products showcased were not too exotic – but those
that appealed to the aspirant taste buds of the average
Brit
The Results
The key message was understood and people believed
that Tesco was improving its quality.
Consumers started believing that Tesco strives to
provide the consumer with the best quality and most
interesting variety of products.
A step ahead
The half–price lamb execution features a wooden spatula standing on its shelf, telling another spatula the
news that 'there's 50% off a whole leg of lamb this week'. The second spatula doesn't believe him and tells him
he'd better check his sources. Overhearing, a lovely bottle of mint sauce pipes up: 'He's right you know. 50%
off'
Every Little Helps
At A Product Level
Current Perspective
A reality check
Perceived to be expensive by SEC B
As compared to their current shopping options
Large store and multi-department format
All visitors-women
The key drivers
Variety
Image
Experience
Quality
Value for money
Promotions
Mapping Key Drivers against SEC
SEC A SEC B
Variety
Image
Value for Quality
Experience
Money
Promotions
Unifying approach for Brand Platform?
Value Contributors Volume Contributors
Current SEC A presence SEC B
at our store Get more into our fold
We need to have an Get them to shop more
even greater share of often
their wallet
Cannot alienate/ignore
The
Thechosen
chosenplatform
platformhas
hasto
toappeal
appealacross
acrossSEC
SECAA&
&BB
What will cut ice ?
Variety
Attribute generic
Image
Experience to all multi-
Quality department outlets
Value for money
Promotions Giant – selling on
the same plank
What will cut ice ?
Variety
Not the intended
Image
Experience draw for SEC B,
Quality though it works
Value for Money
Promotions Does not cut ice
with SEC A -
derive image from
stores like
Lifestyle, Ebony,
Globus etc.
What will cut ice ?
Variety
Image Appeal high amongst
Experience SEC B
Introduction to a large
Quality store format which is not
Value for money beyond reach
Promotions Is it sustainable over time?
SEC A have already been
exposed to such formats
Nothing new in it for
them
Shopper Stop owns the
“Experience” platform
What will cut ice ?
Variety Strong appeal
Image Sense of trust
Experience SEC B is ready to
Quality overlook the price
Value for money
Promotions
Quality
Qualityan
anasset
asset
What will cut ice ?
Variety
Seen as reasonable
Image
Experience when compared to
Quality the quality of
Value for money
Promotions
goods
Connotes‘Value
Connotes‘Valuefor
formoney’
money’
What else will cut ice ?
Variety Strong appeal amongst
Image both segments
Value for money Exciting
Experience Opportunity to save
Quality Derive better value for
money
Promotions
VFM, Quality & Promotions
the key functional areas to
leverage for the Brand
Platform
Imperative for creation of long term
Retail Brand
Differentiation and
competitiveness via an emotional
appeal
Rooted, however, in Big Bazaar’s
discount store role
Laddering it up
Competitive Environment
All large format retail outlets, Hygiene Factors
provisional outlets like Apna Bazaars Variety/good
to Sahakari Bhandaar quality
Essence
“The happiness of
Brand Personality getting more” Differentiator
Exciting, active, The emotional high of
unpredictable, getting a great bargain
refreshing every time you shop
Brand Identifier
The Logo,
Combi deals
Buy groceries and provisions worth Rs. 1500 and you
get 30% off on your kids clothes (minimum purchase of
Rs. 1000)
Buy clothes for your kids for Rs. 500 and you get a
Kurta and duppata of your choice for 20% less
Family Value:
Woman + kid deal (e.g.: Buy SKD worth Rs. 1200/- you
get a 50% disc. on kids clothes)
Woman + Man deal (e.g.: Buy SKD worth Rs. 1200/-
you get a 50% disc. on men’s apparels)
Banto khushiyan
Happy Hour
1hour a day – where all the offers/discounts get hiked
up eg. Buy x & get Rs 10 off would become Rs 15 off
Complete the look
Buy a saree get a matching blouse piece bindi at a
discount
Buy a kurta – get matching earrings free
Banto khushiyan
Mystery Shopper
One person everyday gets tagged the mystery shopper
ie either the 100th person to walk through the door or
the 1st person wearing all red – this person gets a 50%
discount on the total bill.
Exchange Counter– all year round
Applicable on clothes/shoes & utensils
Get your old stuff & a get price off on the new
Banto khushiyan
Ladies Day
Kiddies Day
Extending it to CRM
Khushiyan hi khushiyan
A Loyalty point program – where every purchase gets
rewarded
The loyalty points collected get converted to a gift
voucher every time they reach the 500 mark.
Each gift voucher is accompanied with another
complimentary gift voucher worth Rs 100
Tracking of the consumer’s shopping basket
Personalise offers based on the above
Surprise them on occasions like Birthdays &
anniversaries wherein they can avail of special
discounts/offers
Khushiyan hi khushiyan
Form the Big Bazaar Club – based on an analysis of the
the more revenue generating customers. Club members
will be entitled special privileges like home delivery,
previews for various promotions, higher discounts,
discount booklet, previews to new products coming in
store. Etc.
Khushiyan hi khushiyan
Casuals
– DJ & C Formal – Ethnic – Men
– Ruff n Tuff – Shatranj
– CTee
Kids/Pre - teens
– Pink and Blue Western – Women
– Haute n Spicy – Shyla
Formals – Western – For Men
Knighthood – Corporate Gear for
men
Sporty Casuals
B Kewl
DJ & C
He is the college dude (16 – 18yrs old) - not one of the
loaded stud boys in his flashy cars- but the more down-
to-earth, friendly kinds. He is the hero of the college
canteen, with a decent sized female fan following. Keeps
track of the trends - he normally chooses his clothes from
the factory outlets and/ or the export surplus stores.
Looking good/being with the times is important to him
but he doesn’t splurge on the same. Flashy stuff to him is
a total no-no. He doesn’t show-off or strut his stuff, but
chooses to make a silent statement
Promotions
Stylish, rugged
fits
The Ruf n Tuf personality
He works hard when he has to – but he enjoys all the
free time he gets (22 – 27 yrs old). He’s playful & loves
the outdoors. He likes playing a game a football/cricket
on a Sunday morning.
Promotions
Discount coupon with every action movie CD
Buy Ruff n Tuff apparel worth Rs 1,000 & get free
personalized T shirt with your favourite picture screen
printed on it.
Karaoke – Be the best singer in store & get 20% off on
Ruff n Tuff jeans
Free leather belt and wallet with purchases above Rs.
2000
Free checked shirts with purchases above 2500
Buy 1 get 1 free
C Tee
T – shirts
Kidswear
Fun size:Large
Pink & Blue