Professional Documents
Culture Documents
Benefits
Effective, demand-driven replenishment; integration with legacy environments; full integration for
“BizTalk Server is definitely a
multiple channels; agility to implement and integrate emerging technologies like RFID and GDS/UCCnet
technology that will provide a lot
of value as we integrate more
functionality into the system.” Case Study
London Drugs, a leading Canadian retail chain serving customers across Alberta
—Ole Andersen, and British Columbia, had historically performed virtually all of its mission-critical
Manager, Strategic Innovation, processes—human resources, general ledger, inventory, and merchandising—on
London Drugs legacy applications that were running on an AS/400 computer. The company was missing business
opportunities because these applications were outdated, expensive to support, and didn’t offer the
flexibility necessary for creating a much-needed automated supply chain process. London Drugs
implemented a new business process automation infrastructure based on best-of-breed enterprise
resource planning and supply chain applications and real-time integration. London Drugs has now
linked its enterprise systems with automated supply chain handling and automatic replenishment and
order generation. The solution reduces manual processing and errors, lowers holding costs by speeding
inventory movement and reducing standing inventory, and increases revenue by ensuring more
dependable inventory stocking.
RE
TA
ILE
R
STORE MANAGER
WORKBENCH PORTAL/DASHBOARD
RETAILER
REPORTING
BAM SERVICES
$885 $85 $85 BUSINESS RULES
500.0.0
0
0
0 .00 0.0
0
BUSINESS RULE ENGINE META DATA
ORCHESTRATION B2B
POS POS POS ENGINE
SE
CU R
KIOSK
STORE
E NETWOR
RFID READERS
INTERNET
K
SMART CART
AS/400 SAP DATA WAREHOUSE
XML AS2
PDA MULTICHANNEL FRAMEWORK
Benefits
Real-time information flow across the critical systems that perform traditional transaction functions,
such as POS, inventory control, etc.; enhanced customer interactions, like self-checkout; efficient store
management with loss prevention, out-of-stock control, etc.
Case Study
Virgin Entertainment Group wanted to reduce the significant losses it was experiencing
due to employee theft in its music and entertainment stores, but that effort was hampered
by long lag times in data reporting that made it hard to identify suspicious activity. The
multichannel entertainment retailer automated its point-of-sale processes and enabled flexible data
access and information sharing across stores and systems in headquarters. This new solution enables
reporting that provides real-time data monitoring, suspicious activity alerts, and long-term trend analysis
to help the loss prevention team at Virgin Entertainment Group identify and prevent employee theft.
This has improved reporting capabilities and has boosted fraud detection by 50 percent.
Benefits
Increased customer acquisition and retention; improved customer analytics; improved direct marketing
efforts; new revenue streams through effective cross-sell and upsell strategies; reduced cycle time
between order and delivery; lower fulfillment costs; real-time inventory visibility
Case Study
With more than 1,000 superstores, Barnes & Noble has a significant retail
presence across the United States, selling almost 445 million books per
year. The company had the challenge of linking its disparate operations (store, Internet, publishing)
into a smoothly functioning infrastructure. Barnes & Noble implemented a new multichannel process
automation solution that enables customers to easily browse and purchase books across either in-
store or Internet-based channels, and allows the company to manage distribution and fulfillment in
an integrated fashion. The solution has provided improved insight into customer shopping behavior,
improved customer satisfaction, greater efficiency, and improved scalability and reliability.
MICROSOFT SOLUTIONS FOR RETAIL The Cactus GDS Accelerator lowers administration costs by practically
eliminating the need for rekeying information and documents,
BUSINESS PROCESS AUTOMATION resulting in fewer errors and invoice disputes—all of which reduces
product introduction and promotion lead time. It improves logistics
by enhancing the rate of accurate orders, which results in fewer return
Sysrepublic Real Time Integrator: Enabling shipments, fewer emergency orders, and more efficient short-term
Real-Time Action on Store Events planning to help avoid issues such as back-ordering.
Sysrepublic Real Time Integrator for Microsoft® BizTalk® Server provides
a robust and scalable real-time integration backbone that links events Cactus GDS Accelerator provides a cost-effective way to quickly
in the store with headquarters operations. It enables retail customers connect to multiple data pools (like 1SYNC and the WWRE) to manage
to integrate legacy, current, and future applications and systems communications with trading partners and integrate real-time data
together in an efficient manner. Real Time Integrator provides a flexible through product information management (PIM). This lays the
framework that operates alongside your current technology systems groundwork for future RFID initiatives with minimal investment and
and can be readily extended and changed as your business changes. impact on existing systems, processes, and infrastructures.
Out-of-the-box POS Adapters provide access to your multivendor POS
Integrated components include BizTalk Server, SQL Server, Windows
transactions as they occur, and also provide visibility into this critical
Server, SharePoint Portal Server, Microsoft Commerce Server, and
business information. This enables the analysis of immediate store
Microsoft Office InfoPath.
performance metrics and provides a foundation for implementing
real-time analytical applications (including out-of-stock analysis, labor
monitoring, fraud detection, inventory management, etc.). For more information on these solutions
and the set of Microsoft business process
Integrated components include Microsoft BizTalk Server, SQL Server™,
Windows Server™, SharePoint® Portal Server, and Microsoft Office automation technologies, please visit
InfoPath®. www.microsoft.com/biztalk.
The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication.
Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft
cannot guarantee the accuracy of any information presented after the date of publication.
This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT.
© 2006 Microsoft Corporation. All rights reserved. Microsoft, BizTalk, InfoPath, SharePoint, the Windows logo, Windows Server, and Windows Server System
are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. The names of actual companies and
products mentioned herein may be the trademarks of their respective owners.