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manufacturing is characterized by tangible output, outputs that consumer consumes over time,
jobs that use less labor and more equipment, little consumer contact, no consumer participation
in conversion process (in production), and sophisticated methods for measuring activities and
resource consumption as products are made.
Service on the other hand is characterized by intangible outputs, outputs that customer consumes
immediately, jobs that uses more labor less equipment, direct customer contact, frequent
customer participation in conversion process and elementary methods for measuring conversion
activities and resource consumption.
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ixzz1GbPLezCl