Name: __________________________

Age

 Less than 20
 20-40
 40-60
 60 and above
Sex

 Male
 Female
Occupation

 Student
 Teacher
 Business
 Service
 Other

Family Members

____

No of Bank A/C’s

 1
 2
 3
 More than 3
Type(s) of Account (in case of multiple choices tick the relevant boxes)

 Savings A/C
 Current A/C
 Recurring A/C
 Fixed Deposit A/C
 Others

What is the holding period of your Fixed Deposit A/C (if any?)

 Less than 1 year

 1-3 years
 3-5 years
 More than 5 years

How many times do you visit your bank?

 Irregularly
 Once a week
 Twice a week
 More than twice a week

Do you possess any of the following? (in case of multiple choices tick
the relevant boxes)

 Debit Card
 Credit Card
 Loyalty Card
 Any other
Frequency of visiting an ATM

 Irregularly
 Once a week
 Twice a week
 More than twice a week

Are you aware of Online Banking? If yes, are you comfortable using the
service?

 Yes
 No

What factors relevant to ‘convenience’ influence your choice of

selecting a Bank?

 Location
 Hours of Operation
 If any other – specify:
________________________________________

What factors relevant to ‘cost’ influence your choice of selecting a

Bank?

 Interest Rates
 Lower Bank charges
 Monthly Account Fees
 Minimum Deposit to be maintained
 ATM Charges
 If any other – specify:
________________________________________
What factors relevant to ‘service’ influence your choice of selecting a
Bank?

 Use of technology
 Friendliness of staff
 Time spent in queues
 If any other – specify:
________________________________________

What are your suggestion(s) to help improve your Banking experience?

__________________________________________________________
__________________________________________________________
__________________________________________________________
__________________________________________________________