Blackberry Enterprise Server-4.1.6-Role Matrix

BlackBerry Enterprise Server
Role matrix
Version: 4.1 | Service Pack: 6
Technical Note
SWD-775441-0609041658-001
Contents
1 Administrative roles.................................................................................................................................................................... 2
2 Domain tasks................................................................................................................................................................................ 3
BlackBerry Domain tab................................................................................................................................................................... 3
Software config status tab............................................................................................................................................................. 3
Global tab......................................................................................................................................................................................... 3
3 Group tasks................................................................................................................................................................................... 5
User Groups tab.............................................................................................................................................................................. 5
User Groups List tab....................................................................................................................................................................... 5
Software Configurations tab.......................................................................................................................................................... 7
4 User tasks..................................................................................................................................................................................... 8
Users tab.......................................................................................................................................................................................... 8
5 BlackBerry Enterprise Server service tasks............................................................................................................................. 12

Servers tab....................................................................................................................................................................................... 12
Connection Service tab.................................................................................................................................................................. 13
Collaboration Service tab............................................................................................................................................................... 14
MDS Integration Services tab........................................................................................................................................................ 15
Applications Installed tab.............................................................................................................................................................. 15
Application Registry tab................................................................................................................................................................. 16
Devices Registered tab................................................................................................................................................................... 16
Monitor Messages tab.................................................................................................................................................................... 17
6 Tools menu.................................................................................................................................................................................... 18
7 BlackBerry device management tasks..................................................................................................................................... 19
8 Glossary......................................................................................................................................................................................... 20
9 Provide feedback......................................................................................................................................................................... 21
10 Legal notice.................................................................................................................................................................................. 22
Technical Note Administrative roles
Administrative roles 1
You can use the predefined roles in the BlackBerry® Enterprise Server, that mirror typical administrative roles that exist in
organizations, to control which administrators can perform specific tasks and what information the administrators can view.
You assign each BlackBerry Enterprise Server administrator to an administrative role. If you manage your organization's BlackBerry
Enterprise Server using Windows® groups, you can assign the groups to the administrative roles so that you can manage role
membership within the group.
If an administrator starts the BlackBerry Manager, the BlackBerry Manager checks the administrator's authentication credentials,
determines which administrative role the administrator is assigned to, and displays a list of the tasks that the administrator can
perform.
Role Description
security administrator These administrators can perform all tasks and can view all information. They are the only
(rim_db_admin_security) administrators who can manage role membership.
The administrator account that you created during the installation process is assigned the
security administrator role automatically.
enterprise administrator These administrators can perform all tasks for user accounts, BlackBerry Enterprise Server
(rim_db_admin_enterprise) instances, and global application data. These administrators can perform some security
tasks.
These administrators cannot view role membership.

device administrator These administrators can perform tasks for managing BlackBerry devices and user
(rim_db_admin_handheld) accounts.
senior help desk administrator These administrators can perform all device management tasks that relate to user account
(rim_db_admin_sr_helpdesk) management.
junior help desk administrator These administrators can perform specific tasks to manage user accounts. However, these
(rim_db_admin_jr_helpdesk) administrators cannot add, move, or delete user accounts or send specific IT administration
commands.
2
Technical Note Domain tasks
Domain tasks 2
BlackBerry Domain tab

Enterprise administrators can perform all of the tasks that are displayed on the BlackBerry® Domain tab. Device administrators,
Senior help desk administrators, and Junior help desk administrators can view the information that is displayed on the tab.
Software config status tab

Enterprise administrators can perform all of the tasks that are displayed on the Software config status tab. Device administrators,
Global tab
Enterprise administrators can perform all of the tasks that are displayed on the Global tab. Device administrators, Senior help
desk administrators, and Junior help desk administrators can view the information that is displayed on the tab.
Task/Property Enterprise Device Senior help desk Junior help desk

Properties
page administrator administrator administrator administrator
Find User edit view view view
Enable Enterprise edit — — —
Service Policy
Disable Enterprise edit — — —
Service Policy
Find Handheld edit view view —
License edit — — —
Management
PIM Sync Global edit — — —
Field Mapping
Import IT Policy edit — — —
Definitions
MDS CS to BES edit — — —
Mapping
IM to BES Mapping edit — — —
3
Technical Note Global tab

Properties
Delete MDS edit — — —
Services
Delete MDS edit — — —
Connection Service
Delete IM Service edit — — —
Global Properties edit — — —
General edit — — —
IT Policy edit — — —
Access Control edit — — —
Push Control edit — — —
WLAN edit — — —
Configuration
Global PIM Sync edit — — —
Enterprise Service edit — — —
Policy
Media Content edit — — —
Management
Send Message edit — — —
Update Peer-to- edit — — —
Peer Encryption Key
4
Technical Note Group tasks
Group tasks 3
User Groups tab

Enterprise administrators can perform all of the tasks that are displayed on the User Groups tab. Device administrators, Senior
help desk administrators, and Junior help desk administrators can view the information that is displayed on the tab.
User Groups List tab

Enterprise administrators can perform all of the tasks that are displayed on the User Groups List tab. Device administrators,

Properties
Edit Group edit view view view
Template
Redirection edit view view view
Filters edit view view view
Security edit view view view
Enterprise Service edit view view view
Policy
IT Policy edit view view view
PIM Sync edit view view view
Access Control edit view view view
Create Group edit — — —
Modify Group edit — — —
Definition
Delete Group edit — — —
Copy Properties to edit — — —
Another Group
Update Group edit view edit —
Membership
5
Technical Note User Groups List tab

Properties
Move Group to edit — — —
BlackBerry®
Enterprise Server
Send Message edit — — —
Set Activation edit — edit edit
Password
Generate and Email edit — edit edit
Activation
Password
Disable Redirection edit — — —
Enable Redirection edit — — —
Enable Connection edit — — —
and Collaboration
Services
Disable Connection edit — — —
and Collaboration
Services
Resend IT Policy edit — — —
Assign IT Policy edit — — —
Resend Peer-to- edit — — —
Peer Key
Resend Service edit — — —
Book
Deploy Applications edit — — —
Reset PIM Sync edit — — —
Field Mapping
Clear PIM Sync edit — — —
Backup Data
Purge Pending Data edit — — —
Packets
Clear Statistics edit — — —
Export Stats To File edit — — —
6
Technical Note Software Configurations tab

Properties
Assign Device edit — — —
Policy
Install on Device edit — — —
Uninstall on Device edit — — —
Assign Software edit edit — —
Configuration
Update edit edit — —
Configuration
Check Status
Export Asset edit edit — —
Summary Data
Software Configurations tab

Enterprise administrators and Device administrators can perform all of the tasks that are displayed on the Software Configurations
tab. Senior help desk administrators and Junior help desk administrators can view the information that is displayed on the tab.
Task/Property page Enterprise Device administrator Senior help desk Junior help desk
administrator administrator administrator
Add New Configuration edit edit — —
Edit Configuration edit edit — —
Copy Configuration edit edit — —
Delete Configuration edit edit — —
Manage Application edit edit — —
Policies
Revert Software edit edit — —
Upgrade
7
Technical Note User tasks
User tasks 4
Users tab
Enterprise administrators can perform all of the tasks that are displayed on the Users tab.

Properties
Set Activation edit — edit edit
Password
Reload User edit — edit edit
Clear In-Cradle Flag edit — edit edit
Force Calendar edit — edit edit
Synchronization
Choose Folders for edit — edit —
Redirection
Add Users edit — edit —
Assign To Group edit — edit —
Remove From edit — edit —
Group
Change Directory edit — edit —
Server
Clear Statistics edit — edit —
Delete User edit — edit —
Export To Legacy edit — edit edit
Server
Export Stats To File edit — edit edit
Export Filters To File edit — edit edit
Import Filters From edit — edit edit
File
Find User edit — edit edit
8
Technical Note Users tab

Properties
Generate and Email edit — edit edit
Activation
Password
Assign IT Policy edit — edit —
Resend IT Policy edit — edit edit
Erase Data and edit — edit —
Disable Handheld
Disable Connection edit — edit —
and Collaboration
Services
Enable Connection edit — edit —
and Collaboration
Services
Move User edit — edit —
Resend Peer-to- edit — edit edit
Peer Key
Clear PIM Sync edit — edit —
Backup Data
Edit PIM Sync Field edit — edit —
Mapping
Reset PIM Sync edit — edit —
Field Mapping
User Properties edit view edit edit
Filters edit view edit edit
IT Policy edit view edit —
WLAN edit view edit —
Configuration
PIM Sync edit view edit —
Redirection edit view edit edit
Security edit view edit edit
Enterprise Service edit — — —
Policy
9

Properties
BlackBerry® device view view view —
(read-only)
Applications view view view —
Capabilities view view view —
Hardware view view view —
Modules view view view —
Service Books view view view —
Software view view view —
Status view view view —
Advanced edit — — —
Purge Pending Data edit — edit edit
Packets
Disable Redirection edit — edit edit
Enable Redirection edit — edit edit
Send Message edit — edit edit
Resend Service edit — edit edit
Book
Deploy Applications edit — edit edit
Set Owner edit — edit —
Information
Set Password and edit — edit edit
Lock Handheld
Assign Device edit edit — —
Assign Software edit edit — —
Configuration
Revert Software edit edit — —
Upgrade
View/Upgrade edit edit — —
Software
Export Asset edit edit — —
Summary Data
10

Properties
Update edit edit — —
Configuration
Check Status
11
Technical Note BlackBerry Enterprise Server service tasks
BlackBerry Enterprise Server service tasks 5
Servers tab
Enterprise administrators can perform all of the tasks that are displayed on the Servers tab. Senior help desk administrators can
perform some of the tasks on the tab.

Properties
Add Users edit — edit —
Import Users From edit — edit —
Legacy Server
Disable edit — — —
BlackBerry® MDS
Connection Service
Enable BlackBerry edit — — —
MDS Connection
Service
Edit Properties edit — — —
BES Alert edit — — —
Global Filters edit — — —
IT Admin edit — — —
Messaging edit — — —
Sync Server edit — — —
MDS Integration edit — — —
Service
Remove edit — — —
BlackBerry®
Enterprise Server
Assign Device edit — — —
Policy
Install on Device edit — — —
12
Technical Note Connection Service tab

Properties
Uninstall on Device edit — — —
Restart BlackBerry edit — — —
Enterprise Server
Start BlackBerry edit — — —
Enterprise Server
Stop BlackBerry edit — — —
Enterprise Server
Send Message edit — edit —
Set Polling Interval edit — — —
Synchronize edit — — —
GroupWise®
System Address
Book
State Database edit — — —
Pruning
Connection Service tab

Enterprise administrators can perform all of the tasks that are displayed on the Connection Service tab.

Properties
BlackBerry® MDS edit — — —
Connection Service
Properties
HTTP edit — — —
LDAP edit — — —
Access Control edit — — —
Logs edit — — —
OCSP edit — — —
13
Technical Note Collaboration Service tab

Properties
Push/PAP edit — — —
Proxy edit — — —
RSA® edit — — —
Authentication edit — — —
Stats edit — — —
TLS/HTTPS edit — — —
Restart edit — — —
Service edit — — —
Set as Push Server edit — — —
Unset as Push edit — — —
Server
Start Service edit — — —
Stop Service edit — — —
Collaboration Service tab

Enterprise administrators can perform all of the tasks that are displayed on the Collaboration Service tab.

Properties
Restart edit — — —
Service edit — — —
BlackBerry® edit — — —
Collaboration
Service Properties
Logs edit — — —
14
Technical Note MDS Integration Services tab
MDS Integration Services tab

Enterprise administrators can perform all of the tasks that are displayed on the MDS Integration Services tab.

Properties
MDS Integration edit — — —
Services Properties
Filters edit — — —
Device Policies edit — — —
Certificate edit — — —
Connection Service edit — — —
Message Monitors edit — — —
Security edit — — —
JDBC Drivers edit — — —
Add Certificate edit — — —
Applications Installed tab

Enterprise administrators and Device administrators can perform all of the tasks that are displayed on the Applications Installed
tab.
Enterprise Senior help desk Junior help desk

Task/Property page Device administrator
Remove Application from edit edit — —
List
Quarantine Application edit edit — —
Reinstate Application edit edit — —
Uninstall on Device edit edit — —
15
Technical Note Application Registry tab

Quarantine on Device edit edit — —
Reinstate Application on edit edit — —
Device
Application Registry tab

Enterprise administrators and Device administrators can perform all of the tasks that are displayed on the Application Registry tab.

Delete Application edit edit — —
Install on Device edit edit — —
Upgrade on Device edit edit — —
Devices Registered tab

Enterprise administrators, Device administrators, and Senior help desk administrators can perform specific tasks that are displayed
on the Devices Registered tab. Junior help desk administrators can view some of the information that is displayed on the tab.

Properties
Devices Registered edit edit edit view
Properties
Device Policy edit edit edit —
Applications view view view view
Assign Device edit edit edit —
Policy
Query Device edit edit edit —
Status
16
Technical Note Monitor Messages tab
Monitor Messages tab

Enterprise administrators and Device administrators can perform all of the tasks that are displayed on the Monitor Messages tab.
17
Technical Note Tools menu
Tools menu 6
All administrators can perform all of the tasks that are displayed on the Tools menu.

Menu item
Options edit edit edit edit
Database edit edit edit edit
General edit edit edit edit
Serial Ports edit edit — —
18
Technical Note BlackBerry device management tasks
BlackBerry device management tasks 7

Enterprise administrators and Device administrators can change the information that is displayed on the Local Ports (Device
Management) tab.

Handheld Properties edit edit — —
Load Handheld edit edit — —
Load Handheld edit edit — —
(Interactive)
Nuke Handheld edit edit — —
Configure Port edit edit — —
Retrieve Summary edit edit — —
Properties
Provision Handheld edit edit — —
Wipe Handheld File edit edit — —
System
19
Technical Note Glossary
Glossary 8
HTTP
Hypertext Transfer Protocol
HTTPS
Hypertext Transfer Protocol over Secure Sockets Layer
JDBC
Java® Database Connectivity
LDAP
Lightweight Directory Access Protocol
OCSP
Online Certificate Status Protocol
PAP
Push Access Protocol
PIM
personal information management
TLS
Transport Layer Security
WLAN
wireless local area network
20
Technical Note Provide feedback
Provide feedback 9
To provide feedback on this deliverable, visit www.blackberry.com/docsfeedback.
21
Technical Note Legal notice
Legal notice 10
©2009 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, SureType®, SurePress™ and
related trademarks, names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S.
and countries around the world.
GroupWise is a trademark of Novell, Inc. Java is a trademark of Sun Microsystems, Inc. RSA is a trademark of RSA Security.
Windows is a trademark of Microsoft Corporation. All other trademarks are the property of their respective owners.
The BlackBerry smartphone and other devices and/or associated software are protected by copyright, international treaties, and
various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318;
D445,428; D433,460; D416,256. Other patents are registered or pending in the U.S. and in various countries around the world.
Visit www.rim.com/patents for a list of RIM (as hereinafter defined) patents.
This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in this
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BlackBerry Enterprise Server

5 BlackBerry Enterprise Server service tasks............................................................................................................................. 12

7 BlackBerry device management tasks..................................................................................................................................... 19

These administrators cannot view role membership.

BlackBerry Domain tab

Software config status tab

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

User Groups tab

User Groups List tab

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Software Configurations tab

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

BlackBerry Enterprise Server service tasks 5

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Connection Service tab

Task/Property Enterprise Device Senior help desk Junior help desk

Task/Property Enterprise Device Senior help desk Junior help desk

Collaboration Service tab

Task/Property Enterprise Device Senior help desk Junior help desk

MDS Integration Services tab

Task/Property Enterprise Device Senior help desk Junior help desk

Applications Installed tab

Enterprise Senior help desk Junior help desk

Enterprise Senior help desk Junior help desk

Application Registry tab

Enterprise Senior help desk Junior help desk

Devices Registered tab

Task/Property Enterprise Device Senior help desk Junior help desk

Monitor Messages tab

Task/Property Enterprise Device Senior help desk Junior help desk

BlackBerry device management tasks 7

Enterprise Senior help desk Junior help desk

Research In Motion Limited

Research In Motion UK Limited

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