Customer Satisfaction

(Note that nonprofits might use the term "clients" rather than "customers")

Increasing competition (whether for-profit or nonprofit) is forcing businesses to pay

much more attention to satisfying customers. It may help the reader to notice the role
of customer service in the overall context of product or service development and
management. See Product and Service Development.

Sections of This Topic Include the Following

Basics
Handling Customer Complaints
Responding to Angry Customers
Measuring Customer Satisfaction
General Resources

Also see
Customer Service

Related Library Topics

Also See The Library's Blog Related To This Topic

In addition to the articles on this current page, also see the following blog that has
posts related to this topic. Scan down the blog's page to see various posts. Also see the
section "Recent Blog Posts" in the sidebar of the blog or click on "next" near the
bottom of a post in the blog. The blog also links to numerous free related resources.

Library's Customer Service Blog

Basics
Strategize For Customer Loyalty!
Power Up Your Organization for Maximum Retention
Ten Tips for Providing Good Customer Service
Keeping it Personal and Genuine With Your Customers Increases Satisfaction and
Loyalty
Interested in Improving Customer Service? It All Starts with the Greeting
Distinguish Yourself From The Competition: Be Nice!
Customer Satisfaction technique Empowerment of Front Line Employees
What Drives Customer Loyalty?
Using Customer Journey Maps to Improve Customer Experience
Should Your Best Customers Be Stupid?
Satisfied Customers Do You Know if Yours Are?
Developing Customer Service Satisfaction
How to Lose a Customer in 10 Minutes or Less
Customer Satisfaction Techniques for Internal Customers
Do You Know What Is Important to Your Customers?

Handling Customer Complaints

Best Practices in Resolving Customer Complaints
Listening for Dollars-Customer Complaints Create Profit
Handling Customer Complaints
Increase Your Customer Service - Resolve Issues With Empathy
Customer Complaints - Love Those Lemons To Improve Customer Experience
When Customer Rebellion Becomes Open Revolution
The New Rules of Handling Customer Complaints
How to Handle Complaints: The IBM Way

Responding to Angry Customers

Understanding Hostile Customers (article)
How to Respond to Angry Customers

Measuring Customer Satisfaction

Using satisfaction surveys to achieve a competitive advantage
When Should Changes Be Made to a Customer Satisfaction Tracking Questionnaire?
Measuring Customer Satisfaction
Measuring and Tracking Customer Satisfaction

General Resources
Better Business Bureau
Customer Service Resources
Customer Satisfaction: What role should a business partner play?
For the Category of Customer Service and Satisfaction:
To round out your knowledge of this Library topic, you may want to review some
related topics, available from the link below. Each of the related topics includes free,
online resources.

Also, scan the Recommended Books listed below. They have been selected for their
relevance and highly practical nature.

Related Library Topics

Recommended Books
Customer Service

Customer Satisfaction

Customer Service

The following books are recommended because of their highly practical nature and
often because they include a wide range of information about this Library topic. To
get more information about each book, just click on the image of the book. Also, a
"bubble" of information might be displayed. You can click on the title of the book in
that bubble to get more information, too.

Customer Satisfaction

The following books are recommended because of their highly practical nature and
often because they include a wide range of information about this Library topic. To
get more information about each book, just click on the image of the book. Also, a
"bubble" of information might be displayed. You can click on the title of the book in
that bubble to get more information, too.