65 Joomla Street

Van Dam , CT 95135

June 21, 2004
Customer Service
Uphigh Airlines
8423 Green Terrace Road
New York, WA 65435

Dear Sir or Madam :

As a frequent flier of Uphigh Airlines, I am extremely disappointed

at my most recent experience with your company.

I arrived early for my scheduled flight (#6099) to Chicago. Upon

checking the electronic display in the terminal, I saw that the flight
was listed as Delayed. I immediately asked the agent if she had any
additional information. Despite my polite demeanor, she responded
rudely, stating, “You can read. You know as much as I do.”

As the scheduled time of the flight grew nearer, my anxiety level

grew as well. It was imperative that I make my connection in
Chicago, and had my original flight been cancelled, there were
another airline that could have accommodated my needs.

However, another agent of your company assured me on three

occasions that the flight was not cancelled, just delayed. Ultimately
I learned the flight was indeed cancelled due to an equipment issue
it knew would not be resolved for several hours. Even worse, it was
the last available flight to Chicago that day.

Here is where my frustration reaches its peak: Upon leaving the

terminal, I visited the main airline office, where I was told that the
flight had been cancelled two hours earlier, but that fact was
apparently not passed along to all agents. While weather- and
equipment-related delays are understandable, the level of
miscommunication by your staff is not.

I believe Uphigh Airlines needs to take full responsibility for the

inconvenience and expense I suffered due to your company’s
inability to plan for equipment problems, as well as the
communication breakdown that occurred among your staff.

I expect to be compensated in the form of vouchers or similarly

made whole. I await your response within two weeks.

Sincerely,

Adexa Putra