Dear Customer Service Manager,

I am writing to express my dissatisfaction with your mediocre customer service provided by the American
Airline on the flight A4569 to Los Angeles.

On October 25, 2018, I made a reservation for my business trip on the above-mentioned flight. As
handicapped customer, I compiled the online form in order to request flight-assistance for impaired people,
which was confirmed by the attached email. At the departure airport, with my great disappointment, the
check-in desk was found unprepared to my demand. I spent almost 45 minutes waiting in the line to the
check-in desk, before I could get any support from your company. What made the matter worse was the
unacceptable behaviour of the ground assistant while he was carrying me to the gate. He treated me very
impolitely. As if it was not enough, the plane landed at LA with almost 30 minutes delay, due to some
problems in the embarking of my wheelchair. After waiting for about one hour to obtain my wheelchair
back, I could finally reach my business appointment.

As a result, I could not be able to take part in my business reunion, which involved an extremely important
agreement on the future of my company.

In the circumstances, I expect to be compensated for the inconvenience, including my treatment, the delay
and the consequences this unsatisfactory customer service brought to my business company. Should you
refuse to fully refund my request, I will take legal action on the matter.

I look forward to a prompt reply.

Yours faithfully,

(tuo nome)