NLP Case Studyvr

May 13,
UNDERSTANDING NLP THROUGH CASE STUDY

2011
CASE STUDY 1
The issue
Ramesh is a very sincere executive of the
organization. He was recently transferred to a
different location with better benefits. Ramesh too
initially thought it to be good.
But of late Ramesh started feeling lonely & left out.
He often regretted over the change and cursed
himself why he accepted it. He often felt he must
get back to his earlier location; the reason being
unlike earlier boss who was very friendly, the boss
in the current location is tough and demanding. The
boss gives additional work; expects to complete
the work fast; does not explicitly express warmth;
does not profusely admire or appreciate good work
done by Ramesh but immediately points out the
mistakes and failings; Ramesh, of late, has started
feeling he is sharing the responsibility & work of his
boss without additional benefit or comfort.
He strongly felt he must talk to his earlier boss who
has been his friend, philosopher & guide.
Ramesh takes leave, comes & meets his former
boss to express his disappointment & frustration in
the new work place.
V RANGANATHAN
NLP MASTER PRACTITIONER 9840706451 trainervranganathan@gmail.com
May 13,
2011
UNDERSTANDING THE SITUATION

The obvious fact is Ramesh is unhappy in the new
place; the main reason is his perception that his
current boss is a tough task master & unfriendly. He
feels his boss treats him as just a subordinate. He
wants to escape from the situation secretly craving
for revoking of transfer.
The main issue here is Ramesh’s conclusion that his
boss is incompatible.
Now that Ramesh has come to meet his previous
boss how can his friendly boss help Ramesh resolve
the issue with NLP intervention?
PROCESS OF NLP INTERVENTION FOR COUNSELING

We will address the issue at the PERCEPTION level
of Ramesh.
To deal with this situation NLP intervenes with
REFRAMING
REFRAMING is a way of releasing people from
mental slavery. REFRAMING is viewing the same
situation from an empowering angle.
People deal not with situation as it is but rather
with their perception of the situation, the
V RANGANATHAN
May 13,
2011
understanding they have of the situation, the

inference they make of the situation & the
conclusion they come to based on their frame of
reference shaped by beliefs & past experience.
If the frame of reference is appropriate their
experience of the situation is satisfactory.
If the frame of reference is inappropriate they feel
dissatisfied & uncomfortable.
Neuro Linguistic Programming aka NLP gives specific
way to encompass many more choices & break out
from these limiting frames .The process is called
REFRAMING
While the cause of the issue may be out of control,
the response behavior (symptom) as a consequence
of the issue can be addressed, altered appropriately
to bring in comfort within.
REFRAMING is a model designed to work
exclusively with the symptom. We can open up the
frame to include another meaning of the symptom;
we can find another context in which the same
symptom works well;
There are two types of content (symptom)
REFRAMING
1)MEANING REFRAMING
V RANGANATHAN
May 13,
2011
2)2)CONTEXT REFRAMING
MEANING REFRAMING:-
Here there is nothing inherently wrong with cause
of the situation; but the meaning given to it is
altered appropriately for better understanding of
the situation which empowers for further
productivity or satisfaction.
For example: - situation ---‘ooph this year I have to

pay more income tax than last year’;
MEANING REFRAMING –it means more income
this year than last year.
CONTEXT REFRAMING:- Here the behavior is not

easy to change in the existing context and so
finding an appropriate context where the
behavior fits in.
For example: - situation-- “I get too involved with

details”
CONTEXT REFRAMING - “Details can be involving I
know, and you wouldn’t have made it this far in
V RANGANATHAN
May 13,
2011
the company had you not known when to get

involved in the details”
Coming to the case study

Ramesh ‘s perception is that his current boss is
hostile to his feelings & sentiments.
Ramesh cannot change the situation (behavior of
his boss) whereas Ramesh has a choice to change
his response to the situation which he is not aware
of.
Now by NLP counseling if the meaning to the
situation is altered appropriately Ramesh can be
empowered to face the situation with delight
One of the fundamental beliefs of NLP is ‘every
behavior has a positive intention.’
His former boss said: - “ Ramesh ! Your boss in fact
is a nice person. If he is demanding & expects more
from you, it means he has full faith in you and
wants you to come up soon by facing tough
situation and helps you to equip managerial skills so
that you grow soon in your career. Though on the
surface he appears to be tough, in fact he has
concern for your well being. That’s why he wants
you to stretch & go extra mile. “
V RANGANATHAN
May 13,
2011
It was a revelation to Ramesh and he took the

situation in his stride and started respecting &
accepting his new boss and started working with
more enthusiasm and vigor.
SUMMARY:-
REFRAMING creates freedom to maneuver. It gives
larger context or frame. Then you see you are not
stuck with a specific behavior in a specific situation.
There are many other ways as well which can
empower us to progress towards growth & well
being.
CASE STUDY 2
SITUATION
With the business climate changing & moved
towards globalization, like many organization XYZ
company too has changed its culture and style.
Employees no more could ride on the comfort of
just loyalty & seniority. Productivity & adaptability
decided sustainability. In this situation Thyagu , a
long time employee has started feeling left behind
& insecure. He believes he cannot work with
computers, SAP, 5S & so on ; He starts feeling
V RANGANATHAN
May 13,
2011
humane touch is now lost; Company has become

task oriented & no more people oriented, and so he
may be shown the door anytime.
With this fear he approaches his boss seeking
assistance & understanding, help.

Thyagu has lost confidence in his ability to cope up
with the changing scenario. He has poor self image.
If he is allowed to continue with this frame of mind
he will certainly attract what he doesn’t want to
happen.
Thyagu must be helped to restore confidence in him
& also repose faith in the organization.
PROCESS OF NLP INTERVENTION FOR COUNSELING

One of the fundamental beliefs of NLP is ‘People
already have all the resources they need’
THINKING according to NLP: - NLP has minutely
studied people when they were thinking.
According to NLP, this is also a fact, when people
think they form pictures, words/sounds, feelings
inside their head about the subject of thinking.
V RANGANATHAN
May 13,
2011
Thus there is VISUAL thinking, AUDITORY thinking,

and KINESTHETIC thinking.
Five senses seeing, hearing, feeling, smelling, tasting
are the modes by which a man senses the world
and sends it to brain where he makes sense of the
sensory impulses.
In the process of giving meaning to this sensory
experience he makes his perception and that
perception becomes his reality.
For practical purpose NLP takes smelling & tasting
as feeling; so man has three modes of experiencing
world - VISUAL, AUDITORY, KINESTHETIC.
For each of these modes there are sub- modes
embedded within.
Visual Sub Modalities: - size of the picture, color of
the picture, brightness, still/moving, 2D/3D,
distance of the picture from self.
Auditory Sub modalities: - volume, tone,
intermittent/ continuous, location, distance from
self
Kinesthetic sub modalities: - temperature, pressure,
location, texture, intensity, distribution
V RANGANATHAN
May 13,
2011
These SUB MODALITIES are the building blocks of an

experience. In other words sub modalities are the
ingredients of an experience; structure of an
experience. Sub modalities are the internal
representation of an experience.
What is the difference between how we produce
the state of depression or the state of joy? The
main difference is in the way we structure our
internal experience.
If an experience is joyous NLP does not simply see
the content (what has given joy, say ice cream) but
at the internal representation (of ice cream).
Likewise for sorrow, bitterness, disappointment etc.
If one wants to change one’s bitterness of an event,
NLP asks the subject first to take an inventory of
sub-modalities & then by altering the sub-
modalities of visual auditory, kinesthetic one can
gradually reduce the degree of bitterness and finally
move to a better situation.
Coming to the case study:-

Now to help Thyagu develop faith in his ability to
learn & adapt to the changing scenario, Thyagu
V RANGANATHAN
May 13,
2011
must be made to believe he is capable of learning,

he is capable coping.
Thyagu must be asked to recall a situation from his
past when he learnt something new & he was
thrilled by it; perhaps something he attempted on
his own and gained confidence.
Now Thyagu must be asked to relive that past
situation now inside his head; see hear feel all those
he experienced then; He must also notice the
emotional state as he does this process of figuring
out the structure of that experience.
Having noted the entire sub – modalities, Thyagu
must now gradually substitute these sub modalities
for the work situation and check for the emotional
response.
Surprisingly Thyagu will find that he is capable of
changing learning coping with the current scenario;
His self image will get brightened.
SUMMARY
SUB MODALITY is a unique finding of NLP; anything
& everything of subjective experience can easily be
changed.
To change a repulsive experience to an acceptable
experience, inside your head, simply push the
V RANGANATHAN
May 13,
2011
distance of the picture, dim it further, make it still,

reduce the volume of sound, make the sound
intermittent, and reduce the density & intensity of
feeling; that’s all. It is amazing that the quality of
experience changes.
By altering the structure of experience quality of
experience can be changed.
One can always feel one is in control in any
situation by gaining familiarity and proficiency in
identifying and altering sub modalities
appropriately.
It is not what happens in life that matters. What we
do with what happens in life that matters.
CASE STUDY 3
SITUATION:-
Siva has come to be the departmental head in the
organization. He comes from another
organization which has a different work culture, a
rigid & authoritarian set-up where sub ordinates
are expected to be very formal in interaction with
higher –ups, do not use name in addressing the
boss, do not confront openly. He is used to seeing
only submissive team members; whereas in the
V RANGANATHAN
May 13,
2011
new organization he has joined he is in for

cultural shock; team members address him by
name; seem to be more informal in approach and
interaction. Though he finds the team members
to be efficient at work, he is not able to control
them or influence them. He has started feeling he
is not in control of his department and may lose
out if it continues. He is not able to express this
out too. Yet Siva wants to be in control

Siva is uncomfortable in his new role is a fact;
whereas the evidence for his conclusion is not
appropriate. He is not able to adapt to the new
work culture because he is not able to understand
his team members; the open & direct interaction
approach of his team members appear to him as
disrespect to his authority.
Now what is important in the situation is Siva
becoming comfortable in interacting and
understanding his team members.
How can we help Siva with NLP intervention?
V RANGANATHAN
May 13,
2011
PROCESS OF NLP INTERVENTION FOR

MANAGERIAL COUNSELING
RAPPORT gives comfort in inter personal
relationship
Rapport is the good feeling one gets when in the
company of somebody one likes or like one.
There is a saying “LIKE likes LIKE”
Rapport is the intelligent approach to influencing.
Putting your own agenda on hold is a prerequisite
for rapport. Listening and being curious are
critical to the learning process and they are
fundamental component of building rapport.
Rapport is a bonding at unconscious level.
One of the important traits of a team leader is to
understand his team members & accept their
uniqueness. If the leader can appreciate &
recognize their individuality he also gains
acceptance.
How to build RAPPORT?
1. VERBAL RAPPORT
2. NON VERBAL RAPPORT
VERBAL RAPPORT: - In order to gain rapport with
an individual , one can restate the individual’s
style of expression, in terms of peculiar phrases,
V RANGANATHAN
May 13,
2011
passwords, slang, in conversation and also mirror

his/her tempo & style in communication. This will
make the respondent more responsive &
comfortable
NON VERBAL RAPPORT: - In the interaction face
to face if one mirrors and matches the posture &
gesture of the other person, rapport is gradually
gained.
This process of mirroring and matching the other
person’s style is called PACING and if one can
comfortably pace, then consequently one will be
able to lead the other person effortlessly.
Now coming to the case study, Siva now must

step down from his ‘one above’ stand to ‘one
among the team in lead role’
For this Siva must freely & informally engage in
small talk with his members understand their
interest, preferences, values; find those that
match with his and state them
Also mirror & match their language & physiology.
This will remove the barrier developed
unconsciously and bring in comfort in the
interaction. The members are efficient; only the
V RANGANATHAN
May 13,
2011
bonding between SIVA & members must be

strengthened. This Rapport building techniques
will do that.
SUMMARY:-
Rapport is the foundation for any meaningful
interaction between two or more people- whether it
relates to sales, negotiation, providing information,
direction to a co-worker, a conversation with family
members, during training or coaching.
Rapport is about establishing an environment of trust,
understanding, respect, and safety, which gives all
people the freedom to fully express their ideas and
concerns and know that these will be respected by the
other person.
Rapport does not mean one person must agree with
what the other person says or does. Instead each
person appreciates the other’s view & respects their
model of the world.
When you are in rapport with another person, you
have the opportunity to enter their world & see from
their perspective; appreciate why they feel the way
they do, and arrive at a better understanding of who
they are; as a result the whole relationship is
enhanced.
RAPPORT is the port to anchor relationship
V RANGANATHAN
May 13,
2011
V RANGANATHAN

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May 13,

UNDERSTANDING NLP THROUGH CASE STUDY

UNDERSTANDING THE SITUATION

PROCESS OF NLP INTERVENTION FOR COUNSELING

understanding they have of the situation, the

For example: - situation ---‘ooph this year I have to

CONTEXT REFRAMING:- Here the behavior is not

For example: - situation-- “I get too involved with

the company had you not known when to get

Coming to the case study

It was a revelation to Ramesh and he took the

humane touch is now lost; Company has become

UNDERSTANDING THE SITUATION

PROCESS OF NLP INTERVENTION FOR COUNSELING

Thus there is VISUAL thinking, AUDITORY thinking,

These SUB MODALITIES are the building blocks of an

Coming to the case study:-

must be made to believe he is capable of learning,

distance of the picture, dim it further, make it still,

new organization he has joined he is in for

UNDERSTANDING THE SITUATION

PROCESS OF NLP INTERVENTION FOR

passwords, slang, in conversation and also mirror

Now coming to the case study, Siva now must

bonding between SIVA & members must be

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