INTERNATIONAL HUMAN RESOURCE

MANAGEMENT
 HRM is all about creating

 Competent
 Comfortable

 Confident work force

 With a view to contribute to the

 Organizational
 Personal/individual

 Social goals
EVOLUTION OF HUMAN RESOURCE
MANAGEMENT
 The Commodity Concept
 The FOP Concept

 The Paternalistic Concept

 The Humanitarian Concept

 The Behavioral Human Resource Concept

 The Emerging Concept

HUMAN RESOURCE MANAGEMENT
 Resources need to be
 Collected

 Coordinated

 Utilized through human

 Success or failure of an organization depends upon the

human
 For any organization to function effectively , it must
have resources of human
 HRM is to secure the best from people by winning their
wholehearted cooperation
CHARACTERISTICS OF HRM
 Pervasive force
 Action oriented

 Individually oriented

 People oriented

 Development oriented

 Integrating mechanism

 Comprehensive function

 Auxiliary service

 Inter-disciplinary function

 Continuous function
SIGNIFICANCE OF HRM
 Significance for an enterprise
 Attracting and retaining
 Developing
 Securing willful cooperation
 Utilizing
 Ensuring the competent and dedicated team
 Professional significance
 Personal development
 Healthy relationships
 Allocation of work
SIGNIFICANCE OF HRM
 Social significance
 Suitable employment
 Balance between jobs available and jobseekers
 Eliminate waste human resource

 National significance: Assignment???

FUNCTIONS
 HRP
 Job Analysis

 Staffing

 Indoctrination

 T&D

 PMS

 Career Planning

 Compensation

 Benefits

 Labor Relations

 Record Keeping
FUNCTIONS
 Grievance procedures
 Disciplinary procedures

 Conflict resolutions

 Quality circles

 Participative Management

 Organizational Change and OD

 Absenteeism
WHY HRM
 Globalization
 Profitability through growth

 Technology

 Intellectual Capital

 Change, Change and more change

INTERNATIONAL BUSINESS
 Crucial venture because of STEPIN
 Africans prefer less costly products

 Germans – high price

EVOLUTION
 International trade
 International marketing

 International business
NATURE
 Accurate information------BATA entered Europe on the
basis of accurate information
 Timely information-------COCA COLA entered
European Market first and Pepsi later, timely entrance of
Indian software companies into US
WHY INTERNATIONAL
 Higher rate of profits
 Expanding production capacities

 Severe competition

 Limited home market

 Market share

 High cost of transport

APPROACHES
 EPRG
GLOBAL RECRUITMENT
 Traditional sources
 Internal sources
 Existing
 past employees
 External sources
 MNC’s visit to top institutes
 Public employment agencies
 Private employment agencies
 Professional organizations etc
GLOBAL RECRUITMENT
 Modern techniques
 Walk-in
 Consult-in
 Head hunters, search consultants
 Body shoppers
 Business alliances
 Tele-recruitment

 Kept on bench
SOURCES OF GLOBAL RECRUITMENT
 Parent country nationals
 Advantages

 Advice and control

 Make sure that the work runs smoothly

 Carry out their operations

 Disadvantages

 Ego and cultural problems

SOURCES OF GLOBAL RECRUITMENT
Hostcountry nationals
Advantages

Familiar with native culture

Business norms and practices
Manage and motivate the workers efficiently
Tastes and preferences of local customer
suppliers, market intermediaries etc

Disadvantages

Unaware of the needs of HQ

Goals , objectives and needs of the headquarters
They view the company with local perspective and not global
Training is difficult as views differ
SOURCES OF GLOBAL RECRUITMENT\
 Third country nationals
 Software professionals from India working in American
subsidiaries located in various countries of Europe
 Less costly with required expertise, skills and foreign
language
 Less risky
 Culturally fit
CULTURAL DIFFERENCES
 Attitude of people to work, to wealth, family, marriage,
religion, education , ethics, human relations, social
responsibilities
 Today culture is changing very fast, picking up new
ideas and dropping out the old ones
 Culture is:
 Set of traditional beliefs and values which are transmitted and
shared in a given society
 Total way of life and thinking patterns that are passed on
generation to generations
 Norms, customs and values
CULTURAL DIFFERENCES
 Prescriptive: limits the choice to those which are
acceptable
 Drinks are acceptable in west but not in India
 Socially shared: it is out of necessity, based on social
interaction and creation
 Child marriage in India
 Small feet among Chinese girls
 Sikhs wearing turbans and keeping knifes
CULTURAL DIFFERENCES
 Culture facilitates communication
 Concern for others, physically disabled, care
 Culture makes communication easier
 Uncaring attitude----Europeans
 Learned
 Acquired through learning
 Socialization
 Acculturation
CULTURAL DIFFERENCES
 Subjective
 Different people, different idea same object

 Marriage

 Enduring

 Passed on from generation to generation

 Cumulative

 Saving for the next year----uncertainty in rains

 Dynamic:

 It changes, cultural changes are on

CULTURAL DIFFERENCES
 Cultural attitude
 Dressing habits, living styles, eat habits, consumption
patterns, priority of needs
 Indians, thai’s do not consume beef
 Kamadhenu: cow is sacred
 Chinese eat fish stomach, birds nest soup
 Japanese eat uncooked sea food
 Iraq people eat dried and salted snakes while drinking
 French eat snails
 Americans and Europeans eat non-veg
 Indians are veg---- surprise
CULTURAL DIFFERENCES
 Thinking
 Self Reliance Criteria: SRC
 Americans treat dogs as family members
 Arabs treat them as filthy animals
 SRC has to be eliminated
 Cross Cultural Communication Process and Negotiations
 Low-context culture: message is clear and explicit
 High-context culture: non-verbal, indirect, can be
understood only with reference to the context
CULTURAL
DIFFERENCES( INFORMATION
PROCESSING)
 Monochromic: handling single task, instant response,
pushy and demanding
 Polychromic: work on several instead of single

 Japanese do not make an eye contact

 For Americans: rude

 For Japanese: aggression

CULTURAL DIFFERENCES
 Cultural Universals
 Irrespective of our religion, caste, values, we all have
more or less same needs
 Culture is not a barrier to computer software
 Diamond
 Japanese won’t eat black food: Oreo cookies became
successful later
CULTURAL DIFFERENCES
 Communication through Language
 Safe rules
 Over punctuate if you are doubtful
 One point at one time
 Confirm discussion in writing
 Use visual aids
 Foreign counterpart
 No to jargons
NON VERBAL COMMUNICATION
 Straight sitting across the table—confrontation
 Side by side conversation is awkward

 Standing in front of elders is respect

 Sitting at a table around the corner is cooperation and

listening

 Indians offer first to the guests

 Europeans generally do not

 Teacher is also equivalent to GOD

 Indonesians are polite

 Avoid left hand—unclean

 Not punctual
CULTURE AND TIME
 Friday is Sunday for middle east
 Time is money for Americans both for work and leisure

 It takes a leisure walk for some

 Swedish are prompt

 Chinese are very punctual –social ceremonies

 Asians do not need appointment

 Africans and Americans do not go without appointment

 What is the best time for business deals, travel etc in

India??????????????
CULTURAL DIFFERENCES
 Space
 Friendship: Americans do not go deep

 Indians make relations and business

 Americans make friends sometimes after the business

 Japanese and Chinese make friends first and then decide

whether we can conduct business or not
 Americans use first name, French feel offended

 In Germany, only friends and close people call by first

name
NEGOTIATIONS
 Americans are straightforward
 Chinese are tough minded and well prepared

 Superstitions:
 Americans –wood touch, cross fingers, black cat

 Asians countries—vastu

 Color:
 Red: lust-Spain, lucky-China, anger-USA

 Yellow-unfriendly-France

 13 flowers inappropriate in Latin America

GIFTS
 India and Japan-first the gift is given
 In Europe after the relationship is developed

 In China-clock is poor gift

 Knife is poor in France, Russia

 In Brazil, Bangkok, Italy and Venezuela, Hankies are

poor gifts
FAMILY
 Discuss in the class