It was enacted to meet the long felt

necessity of protecting the consumers from

getting cheated by suppliers.

It attempts to provide for an alternative

system of consumer justice by summary trial
where trial is inexpensive, simpler & quicker.
The Consumer Protection Act, 1986 extends to
whole of India except the state of J & K
 Right to Safety
 Right to be Informed
 Right to Choose
 Right to be Heard
 Right to seek Redressal
 Right to Consumer Education
 The consumer
 Any recognized consumer association
 One or more consumers
 The State or Central Govt.
 A complaint may relate to one or more
allegations regarding the product or supplier
of the product
 > 20 Lac - District Forum
 20 Lac – 1 cr - State Commission
 < 1 cr - National Commission
 Prescribed fee for filing a complaint
 Has to submit following documents :-
 The name & address of complainant
 The name & address of opposite parties
 Facts relating to the case
 Supporting documents
 The relief which is sought
 The remove the defect pointed
 To replace the goods
 The return to the complainant the price
 To pay such amount as may be awarded
 To discontinue the unfair trade
 Not to offer the hazardous good for sale
If the cost of goods or services and
compensation asked for is up to 20 lakhs the
case can be filed in the concerned Consumer
Forum.

Normally a complaint is to be filed within

two yeas from the date on which cause of
action arose.
Any person aggrieved by an order made by
District Forum may appeal to State
Commission with in a period of 30 days.

For cases more than 20 lakhs and up to one

crore an appeal can be directly filed in State
Commission.
Any person aggrieved by an order made by
State Commission may appeal to National
Commission with in a period of 30 days.

For cases more than one crore an appeal can

be directly filed in National Commission.
3 Months - Without Testing
5 Months - Testing