Wearing Two Hats

CNA creates dual role to marry IT and business process design

Excerpt from Organizational Chart

Information Technology

Insurance Operations

John P. Golden, Executive Vice President Worldwide Operations and CIO Achieve economies of scale and efciencies Improve business responsiveness, innovate, and lower total cost of ownership

Infrastructure 400 FTEs Desktop Network Data Centers Help Desk

Applications 800 FTEs Development Maintenance Testing

Solution and Architecture Business Area Partners Technical and Process Architects 90 FTEs Enterprise Architecture Process Architecture Data Standards Emerging Technology Patterns and Models Development Solution Architects 50 FTEs Solution Alternatives Solution Design Automation Road Map Asset Reusability 20 FTEs Relationship Management, Including Demand and Expectations Management Solutions Delivery Project Management

Source: CNA Financial Corporation; CIO Executive Board research.

Section One: Upgrading the IT/Business Interface

2005 Corporate Executive Board