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    George Romania
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    George is having an issue creating a single invoice for sales orders in Compass that include both TS and ES entities. The system is generating separate invoices instead of combining them. He provided the sales order numbers 540877 for ES and 2033775204 for TS to the support agent Gayathri for investigation. Gayathri needs to escalate the issue and is requesting George select a priority level for resolution.

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    George is having an issue creating a single invoice for sales orders in Compass that include both TS and ES entities. The system is generating separate invoices instead of combining them. He provided the sales order numbers 540877 for ES and 2033775204 for TS to the support agent Gayathri for investigation. Gayathri needs to escalate the issue and is requesting George select a priority level for resolution.

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    4 views2 pages

    Chat

    Uploaded by

    George Romania
    George is having an issue creating a single invoice for sales orders in Compass that include both TS and ES entities. The system is generating separate invoices instead of combining them. He provided the sales order numbers 540877 for ES and 2033775204 for TS to the support agent Gayathri for investigation. Gayathri needs to escalate the issue and is requesting George select a priority level for resolution.

    Copyright:

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    [Thursday, May 19, 2011 11:29 AM] -- Automatically generated message: Your support request has been received

    and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours. (Monday-Friday, between 8:00am and 5pm local time). [Thursday, May 19, 2011 11:29 AM] -- George Afrasinei says: HI [Thursday, May 19, 2011 11:29 AM] -- Automatically generated message: A Support specialist, Gayathri P has been assigned to your case.

    [Thursday, May 19, 2011 11:30 AM] -- Gayathri P says: Hi George [Thursday, May 19, 2011 11:30 AM] -- George Afrasinei says: I have a problem in compass when I'm creating a invoce with ZAMP [Thursday, May 19, 2011 11:32 AM] -- George Afrasinei says: we need to have a single invoice for both TS and ES [Thursday, May 19, 2011 11:32 AM] -- George Afrasinei says: but the system takes out different invoices for each enitity [Thursday, May 19, 2011 11:32 AM] -- George Afrasinei says: and I cannot figure out the reason [Thursday, May 19, 2011 11:34 AM] -- George Afrasinei says: Last month we asked for changing the customer address-only the RST no. The customer ID remained the same 500424242 as on our SOs. The RST number was updated automatically and it is the same on both SOs (TS and ES). I wonder why I am not able to make a single invoice - do you think it can be the AMP Link? Maybe we should create a new one? I don't have any other idea why COMPASS generates 2 inv instead of one - everything looks perfect on the SOs. [Thursday, May 19, 2011 11:35 AM] -- George Afrasinei says: could you please help? [Thursday, May 19, 2011 11:35 AM] -- Gayathri P says: can i have the Sales order number [Thursday, May 19, 2011 11:36 AM] -- George Afrasinei says: 540877 [Thursday, May 19, 2011 11:36 AM] -- George Afrasinei says: this is for ES [Thursday, May 19, 2011 11:37 AM] -- George Afrasinei says: and for TS is 2033775204 [Thursday, May 19, 2011 11:40 AM] -- Gayathri P says: kindly wait let me check and get back to you [Thursday, May 19, 2011 11:40 AM] -- George Afrasinei says: ok, thanks

    Gayathri P says:

    I need to escalate your call to the next level. Can you choose a priority from the below that i could assign for your query P1 = Critical resolution required by EOD

    P2 = High resolution required within 2 work-days P3 = Moderate resolution required within 5 work-days P4 = Low resolution required within 1 calendar month

    will let you know on the updates via email

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