IBM

GLOBAL BUSINESS SERVICES

Charleston Defense Contractors Association October 22, 2009

2008 IBM Corporation

IBMs Transformation: An Ongoing Journey

From regaining customer and shareholder confidence during the burning platform days of the early 90s to building a new model for growth in the 21st century, IBM has more than a decade of deep experience in business transformation

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2008 IBM Corporation

IBM 101 Orientation We do more than make computers.

IBM Corporation has Six Major Components: 1. Global Business Services 2. Global Technology Services 3. Software 4. Hardware 5. Global Financing 6. Research IBM Global Services provides over 50% of IBMs annual revenue
($58.9B in 2008)

Our Vision: To be the worlds leading business partner, trusted to unlock economic advantages by delivering innovative business and technology solutions
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IBM Global Business Services (GBS) is a partner of unmatched breadth and depth
The worlds largest consulting organization 60,000 consultants and professional staff world wide including a
dedicated staff for Federal and DoD work.

23.3% of Public Sector Revenue ($1,105M) in 2008 went to small

business concerns (includes SDB, WOSB & HBCUMI)

Partnerships with leading-edge Independent Software Vendors Organized into 7 functional areas spanning a broad set of services
Industry Sectors
Financial Services Communications

Service Lines
Strategy & Change Supply Chain Management

Distribution

Industrial

Public

Human Capital Management Customer Relationship Management Financial Management Application Services Business Analytics & Optimization

2008 IBM Corporation

Strategy & Change Solutions

Business Strategy Operations Strategy

Determining where and how to invest resources and leadership attention

Designing and implementing successful operating models

Organization Change Strategy Building the change architecture and organizing the people enablers

Technology Strategy

Determining strategic possibilities and realities of technology

2008 IBM Corporation

Supply Chain Management Solutions

Modeling/ Simulation

Supply Chain Strateg y

Fact-Finding and Analysis

World-Class Analytics to gain clear insight into problems/ solutions Implementation Strategies to deliver results

Supply Chain Plannin g

Design and Implementation

Procurement Enterprise Applications

Product Lifecycle Management

2008 IBM Corporation

Human Capital Management Solutions

Performance Leadership People Strategy HR Service Delivery & Process HR Management Systems HR Business Transformation Outsourcing

Corporate Learning Strategy and Organization

More From People Better HR Learning & Development

Business Applications and Process Training

On Demand Workplace

Portal Strategy Business Case Development Knowledge management

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Customer Relationship Management Solutions

CRM Vision & Strategy
Constituent Centric Business Transformation Analysis and Roadmap

Case Management
Breakthrough thinking to exponentially improve largest, most complex folio workflows

Business Intelligence
Unique Organizational Insights Through Data Collection, Management and Analysis

Field Services
Comprehensive closed-loop solutions for event driven and dispatched activities

eService
Sailor/Soldier centric solutions for transacting over the web:

Contact Center
Integrated Contact Center Solutions

2008 IBM Corporation

Financial Management Solutions

FM combines the full suite of strategy, process, and technology offerings in one service

Finance Operations Improvement Finance Strategy

Vision and Blueprint Finance Diagnostics

Performance Management & Analytics

Business Risk Management

Finance Enterprise Applications

2008 IBM Corporation

Application Innovation Solutions (AIS)

Enterprise Architecture & Technology
Enterprise Architecture development SOA/WS Initiative

Integration Services
Application integration services using middleware technologies such as WebSphere, MQ, and Web Services Enterprise data architecture data quality and enterprise reporting services

Security & Privacy Wireless Solutions

Security architecture and infrastructure IBM Secure Wireless Infrastructure System (SWIS) Wireless end-to-end Broadband Solutions

Technology Services & Operational Support

Enterprise IT Management Infrastructure consolidation and Support High Performance Computing

Application Development Solutions

Custom software development Legacy system migration & App Maintenance Services (via AMS partnership)

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2008 IBM Corporation

BA&O services and product capabilities

Service Areas

BAO Strategy

Role

Identify and prioritize opportunities for improvement Change business processes and operations to exploit analytics Implement management systems to maintain control and achieve goals

Business Intelligence & Performanc e Managemen Reportt

outcomes of business processes and programs Automate management dashboards and scorecards Create planning, Budgeting, & Forecasting tools

Advanced Enterprise Enterprise Analytics Information Content and Managemen Managemen Optimizatio t t n
Apply advanced statistical and regression analysis upon historical data for predictive decisionmaking Integrate optimization algorithms and technology into operations Ensure robust and trusted data is available when needed and is easy to consume Provide a consolidated and efficient information platform to support optimization initiatives Manage document & records, including archives Manage structured and unstructured content Manage digital assets & rights Provide efficiency and transparency to complicated workflows
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We want to team with you and are looking for local teammates with.

Experienced and available staff Knowledge of clients Good financial standing Past performance relevant to the pursuit Appropriate certifications Well defined capabilities

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2008 IBM Corporation

What we have learned from teaming with smaller businesses.

We increase a teams reachback dramatically Access to solutions and clients from public sector engagements globally Access to IBM R&D, Access to intellectual capital and resources from commercial practices We often add excellent past performance examples to the bid We offer excellent skills, methodologies and certifications Its not uncommon for IBM to fill the PM slot on bids with small businesses We may make it hard to hit an average cost target (lets admit it) Strategies Participate in a limited set of labor categories Declare IBM a commercial item We are working on regional pricing models
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Questions?
Chris Lyons Navy Account Manager Global Business Services lyonsc@us.ibm.com (703) 653-7469 Robert G. Thompson Charleston Area Rep Global Business Services robertgt@us.ibm.com (843) 200-6700

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2008 IBM Corporation

Additional Detail

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2008 IBM Corporation

Strategy & Change Solutions

Strategic and Program Planning Performance Mgmt. & Balanced Scorecard Capital Planning and Investment Strategy Strategic Leadership Program (SLP)

Business Strategy
Determining where and how to invest resources and leadership attention

Operations Strategy
Designing and implementing successful operating models

Lean Six Sigma Rapid Process Change (BPR) Shared Services design BTO and Sourcing Strategy Transformation Program Governance WBI Modeler

Change Management Stakeholder Mgmt. Communications Strategy Value (Benefits) Realization IT Organization Design Transition Mgmt. Workforce Transformation

Organization Change Strategy

Building the change architecture and organizing the people enablers

Technology Strategy
Determining strategic possibilities and realities of technology

Business Enterprise Architecture Component Based Bus. Modeling (CBM) IT Portfolio Mgmt. IT Sourcing Strategy IT Transformation IT Capability Assess.

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2008 IBM Corporation

Supply Chain Management Solutions

IBMs world renowned modeling approach to optimize performance Business Objectives, Performance Goals, Process Analysis and Transformation, Metrics Forecasting, advanced planning, scheduling and distribution

Fact-Finding and Analysis

Procurement Assessment, Strategic Sourcing, Procurement Application Implementation, Supplier enablement

Supply Chain Strateg y

Modeling/ Simulation
World-Class Analytics to gain clear insight into problems/ solutions Implementation Strategies to deliver results

Supply Chain Plannin g

Procurement Enterprise Applications

Product Lifecycle Management

Design and Implementation

ERP selection, implementation and integration

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Inventory, maintenance management, Telematics, autonomics and EAM Solution applications

2008 IBM Corporation

Human Capital Management Solutions

People Strategy HR Service Delivery & Process
HR Delivery model assessment HR Delivery model design and implementation HR Process improvement Intellectual Capital Mgmt. Talent Management Workforce Analysis & Design

Performance Leadership
Performance Measurement & Management Workforce Planning Culture Transformation

Learning & Development

Corporate Learning Strategy and Organization Business Applications and Process Training Business Skills Training eLearning Technologies eContent Learning Managed Services

HR Management Systems
HR System Strategy & Architecture HR System Improvement HR System Optimization

More From People Better HR Learning & Development

HR Business Transformation Outsourcing

On Demand Workplace

On Demand Workplace
Portal Strategy Business Case Development Roles, Processes and Governance Planning, Design & Implementation Architectural Selection Knowledge Management
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Customer Relationship Management Solutions

CRM Vision & Strategy
Constituent Centric Business Transformation Analysis and Roadmap: CRM Strategy Business Case / ROI Strategic Program Development CRM Process Reengineering Diagnostics & Assessments Change Management

Case Management
Breakthrough thinking to exponentially improve largest, most complex folio workflows: Single View of Constituent Information Common Front-end Replacement of Core Processing Applications Cross Agency Data Sharing (enterprise) Integrated / Collaborative Service Delivery End to End Case Processing

Business Intelligence
Unique Organizational Insights Through Data Collection, Management and Analysis: Analytics Survey Research Data Warehousing Program Evaluation WebFountain

Field Services
Comprehensive closed-loop solutions for event driven and dispatched activities: Distance Support Field Dispatch Maintenance Depot, Parts Management Field Service Effectiveness & Measurement

eService
Sailor/Soldier centric solutions for transacting over the web: Self Service Enterprise Information/Content Management Portals
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Contact Center
Integrated Contact Center Solutions: Call Center/Help Desk Multi-Channel Integration CTI & IVR eMail Response
2008 IBM Corporation

Financial Management Solutions

FM combines the full suite of strategy, process, and technology offerings in one service Enterprise Performance
Management & Reporting Finance Process Optimization Shared Services F&A Outsourcing Benchmarking Data Warehouse and Datamart design and implementation
Finance Operations Improvement Finance Strategy Vision and Blueprint Finance Diagnostics Performance Management & Analytics

Activity Based Costing and Management Planning / Forecasting/ Budgeting Analytic Apps / ERP (includes Hyperion, AGS and SAS)

Business Risk Assessment & Mitigation Internal Controls (SOX)

Business Risk Management

Finance Enterprise Applications

SAP / Oracle / AMS / PeopleSoft financials architecture, design, selection, implementation and integration

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2008 IBM Corporation

Application Innovation Solutions (AIS)

Custom software development J2EE / open source development COTS product integration Configuration management Rational life-cycle support Test strategy, planning, execution CMM/CMMI Legacy system migration & App Maintenance Services (via AMS partnership) Application integration services using middleware technologies such as WebSphere, MQ, and Web Services Portals / Content Management Web content management, enterprise content management and portal solutions services Data Management / Business Analytics Data warehousing, data mining, data integration, data conversion, data modeling, Integration data and database administration Services Enterprise data architecture data quality and enterprise reporting services Security & Privacy Security architecture and infrastructure Application Control Assessment Technology implementation Information Assurance Security Operations Center In-Line Baggage Wireless IBM Secure Wireless Infrastructure System (SWIS) Wireless end-to-end Broadband Solutions Enhanced Hospital Communication Solution Enhanced Campus Communication Solution Secured Trade Lanes RFID Emerging Technology Collection Instrument for Cost & Performance Management (CPM) Machine Language Translation Ent Info & Data Stewardship Arch(EIDSA) 2008 IBM Corporation

Application Development Solutions

Enterprise IT Management Infrastructure consolidation and Support Operating System Support, including Linux . High Performance Computing Systems Engineering Web Hosting / SDC Interface Business Operations Mgt Project Mgt Office Consulting EVM Support Federal ITS Solution Competencies On Demand Infrastructure Business Resilience Operational Technology

Technology Security Services & Privacy & Operational Wireless Support Solutions Enterprise Architecture & Technology

Enterprise Architecture development SOA/WS Initiative Technical Solution Architecture Performance Engineering

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