You are on page 1of 1

On a 32-bit Windows XP to Windows 7 operating system (OS), complete the following steps: 1. Connect the smartphone to the computer.

2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and Windows 7, right-click and run as Administrator.) 3. Type cd C:\Program Files\Common Files\Research In
Motion\Apploader and press ENTER. 4. Type loader.exe /resettofactory and press ENTER.

On a 64-bit Windows XP or Windows 7 OS, complete the following steps: 1. Connect the smartphone to the computer. 2. On the computer, click Start > Programs > Accessories > Command Prompt. (Note: For Windows Vista and Windows 7, right-click and run as Administrator.) 3. Type cd C:\Program Files (x86)\Common Files\Research In
Motion\Apploader and press ENTER. 4. Type loader.exe /resettofactory and press ENTER.

You might also like