Annexure

5.4 QUESTIONNAIRE

1. Your Name Please

_______________________ 2. Age 20-25 25-35 35 above

3. Gender Male Female

4. Income Below 10000 10000-50000 Above 50000

5. Which of the following is the most appropriate to describe you? Student Employee Entrepreneur Other

6. Do you own a maruti car Yes No

7. How much km does your vehicle run in a week Below 50 50- 100 Above 100

8. On what basis do you feel maruti is compactable? Price Service Spares Quality

9. If maruthi is your 1st option what is your second

Hyundai

Chevy

Tata

Ford

10. How do you personally feel maruti on service Good Average Excellent

11. How many free services does maruti provide? Below 2 2-5 Above 5

12. Are you satisfied with you service providers? Yes No

13. Does your service provider solve all your complaints?

Yes

No

14. Your vehicle needs service because of Free Service Oil Replacement Break down General Service

15. How often do u service your vehicle Below 1000 km 1000-5000 Above 5000

16. How much do u pay for General Service?

Below 1000rs 000rs-5000rs Above 5000rs

17. Do the service providers render proper service? Yes No

18. Do they give your vehicle on promised time? Yes No

19. Do they welcome suggestions? Yes No

20. Do they really service the mentioned complaints? Yes No

21. Is there any fraudulent activity occurred during the service? Yes No

22. DOES the private Service Sectors provide much efficient work? Yes No

23. Do they charge extra more than the estimation?

Yes

No

24. Do they replace with the original Spares Parts? Yes No

25. Do they make you wait for a long time? Yes No