CONTENTS

1. INTRODUCTION 2. TOP 10 MOBILE PHONE PLAYER IN 2010-2011 3. WHY PEOPLE USING AND NOT USING DUAL SIM HANDSETS 4. DEFINATION OF EMPLOYEE 5. OBJECTIVE OF THE STUDY 6. RESEARCH METHODOLOGY 7. RESEARCH DESIGN 8. DATA COLLECTION 9. BIBLIOGRAPHY

DEVI AHILYA VISHWAVIDYALAYA, INDORE

Synopsis MAJOR RESEARCH PROJECT ON Employee Perception Towords Singel and Multipel simMobile Handset

A Research Synopsis submitted as partial fulfillment for the award of the Degree of Masters of Business Administration

(2009-2011)

GUIDED BY: SUBMITTED BY: Prof. Sharad Jain Yadav Anand

DECLARATION

I, Anand Yadav , the undersigned, hereby declare that the project entitle EMPLOYEE PERCEPTION TOWERDS SINGEL AND MULTIPAL SIM MOBILE HANDSET in Indore region, Written and submitted by me to the DEVI AHILYA VISHWAVIDHYALAYA INDORE, in partial fulfillment of the requirements for the award of degree of Master of Business Administration under the guidance of Prof. Sharad Jain , is my original work and the conclusion drawn there in are based on the material collected myself.

Anand Yadav MBA 4th Sem

CERTIFICATE OF GUIDE CERTIFICATE

This is to certify that the Project Report entitled Employee perception towerd singel and multipel simmobile handset In Indore, which is being submitted herewith for the award of the degree of Master of Business Administration of DEVI AHILYA VISHWAVIDHYALAYA INDORE, is the result of the original research work completed by Mr. Anand Yadav under my supervision and guidance and to the best of my knowledge and belief the work embodied in this Project Report has not formed earlier the basis for the award of any degree or similar title of this or any other University or examining body.

Signature of Guide student

Signature of

Date: Place: Indore

ACKNOWLEDGEMENT I am grateful to the Director of Shangvi College , Sanghvi institute of management for providing me with an opportunity to work on the project. Along with this I am highly obliged to Professor Sharad Jain for kind help provided for the same. Without the concern and constant help of these people this project would not be a success.

Anand Yadav MBA (IV) SEMESTER

INTRODUCTION

The cell phone industry has shown a remarkable growth in the last decade. Indian market has become second largest market in communication sector after US. in the 19th decade when cell phones were newly lunched in the market then they dont have so much of features in them as compare to todays scenario. Slowly and slowly mobile sector gains a rapid growth with the help of technology. Today the scenario is that in every hands one can see a cell phone and with additional features like in only one phone you can have camera, fm radio , video recording ,mp3 player , voice recording, internet etc.

Of all these features there comes a new feature in the cell phones which divides the market into two segments .the new feature in the cell phone is DUAL SIM. The main reason of introducing the DUAL SIM Feature in the market is due to several reasons. Mix business with pleasure, Reduced roaming, Sharing your phone, Guaranteed coverage. Also one can say the reason behind the success of dual sim mobile phones in the market is because the companies which are leader in this sector does not make appropriate strategy on entrance to dual sim mobile phones into the market.

Gradually, the dual sim mobile phones covers a large market share of 20% in short interval of the time. watching the rapid growth of dual sim cell phones the companies who are on the top in this market are also entering into the manufacturing of dual sim mobile phones. A dual SIM mobile phone is one which holds two SIM cards. Initially, dual-SIM adapters were made available to use in regular mobile phones to allow them to contain two SIM, and to switch from one to the other as required. This combination is called a standby dual-SIM phone. The first Dual SIM mobile phone was Benefon Twin manufactured by Benefon in Finland. .

Dual-SIM operation allows the use of two services without the need to carry two phones at the same time. For example, the same handset can be used for business and private use with separate numbers and bills; or for travel, with an additional SIM for the country visited. Using multiple SIM cards allows the user to take advantage of different pricing plans for calls and text messages to certain destinations as well as mobile data usage.

The dual SIM mobile phones have been found to have occupied the lion's share of the market, giving the customers exactly what they had long been looking for. With some interesting and advanced features, these dual SIM phones have predominantly attracted many people from all generations and ages.

An Introduction to Dual Sim Mobile Phones

Though comparatively new, the dual SIM mobile phones have been found to have occupied the lion's share of the market, giving the customers exactly what they had long been looking for. With some interesting and advanced features, these dual SIM phones have predominantly attracted many people from all generations and ages. The purpose that the dual SIM mobile phones are supposed to serve is to make it possible to use 2 SIM cards in a single mobile phone, and we can use either of the two. Now this is something very amazing because so far we had to carry two different mobile phones to use two different contact numbers. The earlier dual SIM mobile phones could have two SIM cards but could not activate them at the same time. The recent models of dual SIM mobile phones have modern technological features due to which you can keep both the contact numbers active. Using two SIM cards with one handset is pretty convenient since we need not juggle between multiple phones to separate business and personal lives or when we are on roaming. With its excellent features you just have to go to the menu where you can switch from one SIM card to the other. Signals for both the SIM cards are strong. If we use dual SIM mobile phones with a transceiver it would turn into a standby dual SIM mobile phones. The battery may run out of charge often, but use of better quality battery can keep away from this problem. In general, dual SIM mobile phones are integrated with analog IC chips. However, certain manufactures have also started using the latest digital IC chips. One very good thing about dual SIM mobile phones is that it is available at a very competitive price. Business strategies of the manufacturers and the competition in the market may reduce the price of dual SIM mobile phones, while the quality will increase. We can find dual SIM mobile phones from many branded manufactures in the market, including but not limited to Spice, Samsung, and LG. Some of such companies are Samsung, Spice and LG.

SIM? SIM stands for Subscriber Identity Module card that which is the key for the portability of your mobile. The SIM from a mobile service provider will be able to secure your data and identify yourself over the network and connects us with people whom you want. This is the key to operate your mobile phone, and there are two types of mobile phones: Single SIM and a dual SIM mobile phone. Single SIM Versus Dual SIM: Single SIM mobile phones are those that use only a single SIM at a time, and dual SIM mobile phones are those that can operate on two SIM cards. In dual SIM card mobile phones, if one of the SIM card remains inactive while the other one is active, then is known as Standby Dual SIM phone, and if both the cards are active concurrently, then is known as Active Dual SIM mobile phone.

LITERATURE REVIEW

A brief literature would be of immense help to the researcher in gaining insight into selected problem. The researcher would gain good background knowledge of the problem by reviewing certain studies. A reference to these entire studies will be related in the context of the shaping the present study. 1. Factors Affecting Consumer Choice of Mobile Phones Two Studies from Finland By: Heikki Karjaluoto, Jari Karvonen, Manne Kesti, Timo Koivumaki, Marjukka Manninen, Jukka Pakola, Annu Ristola, Jari Salo Published in Journal of Euromarketing, Vol. 14(3) 2005 All the factors that affect the choice are Demographical factors, Psychological factors and various factors affecting mobile phone choice and what are the sources of information before purchasing mobile phones 2. Mobile Handset Buying Behavior of Different Age and Gender Groups By: Jagwinder Singh Dept. of Management, Ambedkar National Institute of Technology, Deemed University B B Goyal University Business School, Panjab University Published in International Journal of Business and Management The study concludes that the mobile handset users of age group of 1830 years are less price sensitive than consumers of other groups; rather they consider physical appearance, brand, value added features, and core technical features more important than users of any other age groups. On the contrary, the consumers of age group 50 years and above have given greater importance to price than consumers of other age groups. There were significant differences between different

age groups as regards to the importance given to all the factors except post - purchase services. The difference was highest for the brand closely followed by core technical features of the handset. 3. The Mobile Phone Market By: Peter W. Turnbull; Sheena Leek; Grace Ying Published in Journal of Marketing Management, Volume 16, Issue 1 - 3 February 2000 The findings reveal that although consumer confusion exists in the mobile phone market, it does not have a detrimental effect on the market. In addition, the findings also suggest that suppliers should buildup a strong brand image and be aware of the importance of word of mouth sources since both of these are considered to be very significant reference points for consumers. Finally, customer care is essential for customer retention. A brief literature would be of immense help to the researcher in gaining insight into selected problem. The researcher would gain good background knowledge of the problem by reviewing certain studies. A reference to these entire studies will be related in the context of the shaping the present study. 1. Factors Affecting Consumer Choice of Mobile Phones Two Studies from Finland By: Heikki Karjaluoto, Jari Karvonen, Manne Kesti, Timo Koivumaki, Marjukka Manninen, Jukka Pakola, Annu Ristola, Jari Salo Published in Journal of Euromarketing, Vol. 14(3) 2005 All the factors that affect the choice are Demographical factors, Psychological factors and various factors affecting mobile phone choice and what are the sources of information before purchasing mobile phones 2. Mobile Handset Buying Behavior of Different Age and Gender Groups By: Jagwinder Singh Dept. of Management, Ambedkar National Institute of Technology, Deemed University B B Goyal University Business School, Panjab University Published in International Journal of Business and Management The study concludes that the mobile handset users of age group of 1830 years are less price sensitive than consumers of other groups; rather they consider physical appearance, brand, value added features, and core technical features more important than users of any other age groups. On the contrary, the consumers of age group 50 years and above have given greater importance to price than consumers of other age groups. There were significant differences between different

age groups as regards to the importance given to all the factors except post - purchase services. The difference was highest for the brand closely followed by core technical features of the handset. 3. The Mobile Phone Market By: Peter W. Turnbull; Sheena Leek; Grace Ying Published in Journal of Marketing Management, Volume 16, Issue 1 - 3 February 2000 The findings reveal that although consumer confusion exists in the mobile phone market, it does not have a detrimental effect on the market. In addition, the findings also suggest that suppliers should buildup a strong brand image and be aware of the importance of word of mouth sources since both of these are considered to be very significant reference points for consumers . Finally, customer care is essential for customer retention.

Dual SIM Mobile Phones and Their Benefits

Mobile phones are giving great opportunity for the people to stay connected with their family and friends all the time. Mobile phones also help the people to enhance their relationships. Mobile industry is coming up with new technology and latest features to provide better mobile to its customers. Many mobile companies are introducing new technologies to serve customers more better than the previous. Dual SIM mobile phones are increasingly getting popular among the consumers worldwide.

The creation of dual SIM mobile phones is a great breakthrough in the field of telecommunication. Dual SIM mobile

phones are gaining more craze among the youngsters in these days. Most of the people such as professionals, young marketing executives, and other persons need to carry two mobile phones for both personal and professional purposes. With the dual SIM mobiles we need not carry two mobile phones in your pockets, if we want to use two numbers. Dual SIM mobile phones gives many benefits for different people 1. If we are carrying two mobile phones, one for the SMS and another for the call purpose. You need not carry two mobile phones, if you use dual SIM phone. 2. It is most helpful for the traveler, many traveler carries two mobile phones one for local and other for STD. If they use this mobile phone, it gives flexibility to use the services. Dual SIM phones are very useful not only for business persons but also for every other individual, especially due to decrease in call rates by different mobile service providers. Dual sim mobiles are truly gaining popularity in the market. These are mainly available in the form of prepaid sim card. This particular invention of using dual sim in one single cell phone is regarded as a very crucial and vital step for telecommunication industry. Mobile phones with dual sim are different from that of the single sim one because it opens up to with limitless scope and also it provides us with multiple features. Cell phone with this special feature allows you to pick up two different signals and that also at the same time.

The best part of using dual sim mobiles is that it helps you keep your personal and professional life different. It is very factual that in todays poor economic condition, it is not possible for everyone to opt for two cell phones and why will you do so, when you are getting all the features in one single phone. Mix and match plans People can use different plans on the same device to save money. Sometimes one operator might offer cheaper international calls, for example, while another is better for use at home. Now people can fit two SIMs into the same phone to get the best value for every call. Reduced roaming

If you frequently travel between countries, then paying roaming charges while youre abroad can be very expensive. With a Dual SIM phone, you can set up one account for your home country and a completely different one for another country. Business Life V/s Personal life

Many people want separate work and home numbers. Some people are issued a phone by work and need another device for personal calls. But having to carry two different mobile phones is a pain. Dual SIM gives you the convenience of two numbers without the extra weight. Sharing your phone In some countries, its common for phones to be shared among family members. With Dual SIM devices, users can have different plans to suit their priorities and budget, and different address books too, in many cases. Data and Voice Operators offer many different plans. Some of these offer inexpensive data downloads; others are intended for people who mostly just want voice and SMS. Using two different SIM cards: one for data, the other for voice calls can help people get more for their money. Guaranteed coverage In some countries, mobile networks only cover some regions and in some areas, there might only be one network available. While your main SIM card might work with the network you use at home, you might have a backup for when youre travelling. Any more uses that struck you as a good idea?

Advantages of Using Dual SIM Phones

The mobile phones have become the must-have gadget from the last few decades. With a cellular phone, one can become reached and communicated wheresoever he is. The mobile phones have finally become more of a multimedia device which includes the advance

telephony features as a necessary part of it. While using evolution of mobile phones, the people include started using many numbers that they might be reached at. These people generally need dual sim phones and keep all their numbers active at once. The dual sim engineering has taken its course gradually and it's not only a matter connected with one night. Earlier there was sim holders that has been a decent start. These dual sim places would fit behind the battery from the mobile phone along with would hold two sims at the same time. Though these weren't active at the same time, but we made it possible to use the alternative sim by restarting our cellular phone. The dual sim case was though an excellent beginning but it was before not the suitable solution that fully fulfilled the needs and yes it was technically improper even more inconvenient. Then the next step was two sim adapter that has been not a lot not the same as the sim holder nevertheless it provided the vital evolution. The sim adapter works similar way as the dual sim holder works however the difference is that the adapter is be used in the sim's place holding two sims from the sim jacket. This technology once again had the negative and inconvenient facet to it since it was not automatic as well as the sims were not active at the same time. Just like the sim holder, you need to turn the phone off and back on to activate one other sim. With these types of advancements, some from the developers thought of a more solution. That has been to put two mobile phones in one casing or holding. This idea became developed and resulted in the dual sim cellular phone which would share similar LCD but maintain our two sims active at the same time. Today dual sim phones are very popular with the youth specially. These phones offer you the option and keep two numbers active at the same time and we can even make and receive message or calls from two different networks at the same time. The sad news is that there are few manufacturers who include taken this to be able to big stage as well as the more reliable companies have not yet launched their particular campaigns. Mobile phones are considered just about the most important accessories that men carry around at their side. It helps people stay of

their friends and family regardless of time period and place. While using rapid growth connected with technology and knowledge, mobile phones include upgraded their products with advanced characteristics including dual sim greeting card phones. What Can make Dual Sim Greeting card So Popular? It phones include gained popularity through recent years. Most people prefer to purchase these phones so it saves them the hassles of hauling two separate mobile phones for varying uses. It phones are generally beneficial to experts, sales personnel even more essentially to folks that travel to distinct countries. It is cost efficient as it helps to lessen roaming charges sustained on single sim credit cards while travelling in foreign countries. With the a couple of card facilities, they will use onecard intended for STD calls as well as the other for nearby calls. Most from the people prefer applying dual card phones since it gives them the privilege of applying two numbers on the single handset. One number are available for personal purposes as well as the other number may be utilised for specialized purposes. With this completely new technique, people can reply and receive calls from both numbers simultaneously. Amazing Brands of Two Sim Card Handsets It phones have a very great demand from the Indian and foreign markets. With new designs even more advanced features becoming integrated in mobile phones with each moving day, the zest to get and possess the most recent mobile phone along with sophisticated features has grown a passion amongst people. Today there are a large number of mobile phones available in the market with multiple characteristics including phones along with two sim credit cards. Sleek designs, exciting colors, phones along with VGA cameras, tunes systems, internet amenities, Bluetooth and so forth can be bought at affordable rates in the market today. Some of the most recent brands of mobile phones listed in the b2b markets include the Apple 3g My spouse and i Phone (Dual sim) sixteen GB Clone which has a number of the most amazing characteristics which including many languages like " real spanish ", English, French, Russian or anything else. The Band Two sim Bluetooth

cellular phone include double sim greeting card standby, touch screen with 2. several inch, double cameras and also other functions. Another attractive function imbibed in mobile phones recently is the shaking sensors. These sensors enable an individual to change tunes, wall papers along with songs by banging the mobile. These phones are ingrained with two bottle sim cards and this can be used simultaneously. Due to its attractive features and qualities there was a substantial rise in the amount of dual card sim buyers from the global market. Features such as mp3 and mp4, camcorders with 1. three mega pixels, trend analog TV function, 3D speakers or anything else are available in mobile phones today. Latest models connected with it phones can be bought online from reputed companies listed in the b2b lookup directories. Mobile phones with a plethora of features are offered by different rates in these online business portals.

Top 10 Mobile Phone player 2010-2011

Company

Revenue 09-10 (crore)

Revenue 10-11 (crore)

Growth( %)

MKT share

NOKIA SAMSUNG Micromax Black Barry LG G-five Karbon Spice Maxx Sony Ericsson

12900 4700 1602 1210 1600 735 800 1040 514 590

12929 5720 2289 1950 1834 1326 1004 920 745 690

0.2 21.7 42.9 61.2 14.6 75.6 25.5 -11.5 44.9 16.9

39 17.2 6.9 5.9 5.5 4 3 2.8 2.2 2.1

Nokia Market Share Falls

IDC India has published a report on growth of mobile sales in India (for 2009) and here are some of the relevant data points to track:

The growth has more or less flat [owing to low sales figure in Q1] in total, 101.54 million units of sales were registered.

Local manufacturers* have grabbed 17.5% market share [from 0.9%, a year back] Only 5 local manufacturers in 2008 and the number stands at 28 now! Nokia market share in India fell from 56.2% share in 2008 to 54.1% in 2009. Samsung Electronics Co. Ltds share rose marginally to 9.7% from 9.5%. LGs share dropped from 7.2% to 6.4%, Of the local manufacturers, Micromax leads the race and holds a market share stands of 4.8%.

Like any market research, take this with a pinch of salt [for instance, Nokia has expressed reservations about the research, since IDC didnt take into account its production facility in Chennai, which ships 50% of the manufactured mobile to India]. Nevertheless, this is an interesting result and rise of local companies shows that there is a value in local IP [eat this: Micromax Q5 phone is just like Blackberry/E71/72 with a far lesser price which Blackberrys of the world cannot even match]. Whats your take on the rise of Indian local mobile manufacturers? Top 5 Local manufacturers Micromax, Karbonn Mobiles, Spice Mobiles Ltd, Videocon Industries Ltd and Lava International Ltd. Helsinki: Nokias share of the mobile phone market dropped to 25% in the first quarter of 2011, the lowest for 14 years, down from 30.6% at the same time last year, technology research group Gartner said on Thursday. Its market share declined 5.5%age points year-on-year, and its share has reached its lowest since 1997, Gartner said in a study. Nokia had released its own figures on 21 April putting first-quarter market share at 29%, down from 33% in the first quarter of 2010. Earlier this year, the company announced a radical restructuring to overcome increasingly fierce competition in the smartphone market. The Finnish company, which had a global market share of 40% as late as 2008, nonetheless remains the mobile industry leader.

It still ranking well ahead of second-place Samsung, which holds 16%, followed by LG in third with 5.6%, Apple in fourth with 3.9% and RIM with 3.0%. Nokia announced in February that it expected a period of uncertainty as it phased out its Symbian platform in favour of a tie-in with Microsofts Windows Phone operating system for its smartphones. But Gartner said the Finnish company was still taking a beating in the rapidly growing smartphone sector, pointing out that Android and Apples iOS continued to dominate the smartphone operating system wars. Smartphones accounted for 23.6% of overall sales in the first quarter of 2011, an increase of 85% year-on-year, Roberta Cozza, Gartners principal research analyst, said in the report. Worldwide mobile phone devices sales meanwhile increased by 19% year-on-year, according to Gartners data, totalling 427.8 million units sold in the first quarter. The research group said it expected the total number of mobile phone sold worldwide this year to tick in at nearly 1.8 billion units

Why people are using duel sim mobile Handsets

Mix and match plans

Reduced roaming

Business Life V/s Personal life

Sharing your phone

Data and Voice

Guaranteed coverage

Why people are not using duel sim mobile Handsets

1) A Few persons are not using dual sim handsets because mostly dual sim handsets are cheaper . 2) Initially the leading brands did not provide multiple sim handsets and a class of people trusted only these brands. 3) Complicated handsets and their keypads which are normally not user friendly. 4) In dual sim handsets when a call comes in one sim then automatically the second sim is dead. 5) In absence of knowledge mainly in rural areas.

DEFINATION OF THE EMPLOYEE

A person who is hired to provide services to a company on a regular basis in exchange for compensation and who does not provide these services as part of an independent business. An employee is a person who works in the service of another person under an express or implied contract of hire, under which the employer has the right to control the details of work performance (Black's Law Dictionary). An employee is hired for a specific job or to provide labor and who works in the service of someone else (the employer). The IRS classifies a worker as an employee as follows: In general, anyone who performs services for an organization is an employee if the organization can control what will be done and how it will be done. The control question is used to determine whether a worker is an employee or an independent contractor.

OBJECTIVE OF THE STUDY

To study the employees perception towards Single & Multiple Sim Mobile handsets. This will lead us also to examine the factors those influence the Employees choice while purchasing a single and multiple Sim mobile hand set.

RESEARCH METHODOLOGY
The research methodology adopted to achieve the objectives of the study. It includes the scope of the study, research design, collection of the data, analysis and limitation of the study and rationale of the study. SAMPLE SIZE Through random sampling, sample of 100 respondents is selected for administering the questionnaire. The data is collected from INDORE. Population (N) =All users who use mobile phones at least one time as a respondent.

SAMPLE TECHNIQUE
Survey has been adopted to know the commitment level of Providers towards users. With the help of that we can choose the sample from various areas of Indore

SAMPLE UNIT
Samples have collected from the Indore city the empolyee of Various organization and companies. Who uses various companies mobiles.

THE TOOLS USED FOR DATA COLLECTION

Statistical tools used The list of statistical tools used while analyzing the data is as follows: TABLES BAR CHARTS PIE CHARTS TEST OF HYPOTHESIS

This study will be based on primary and secondary data. The main sources of secondary data will be: Published reports of World Telecommunications development, Indian Telecom Policy, Year book of Statistics, Journals, Books and various websites of the Mobile operators. Secondary data The secondary data will be collected from the times of India, economic times, TRAI website. Primary data The primary data will be collected through the questionnaire and personal Interviews. External sources-external secondary data do not originate in the firm and are obtained from outside source. Example-govt publications, non-govt publications, newspapers, magazines, journals, websites etc.

THE TOOLS USED FOR DATA ANALYSIS

The data collected will be analyzed using various statistical tools. The basic framework of the model consisted of unobservable theoretical constructs, which would not be measured directly. So, this study used a set of indicator variables, which measured the unobservable constructs.
To tackle the problem of measuring the latent variables, usually two strategies are followed. The first is selection of a single indicator variable for each theoretical construct. However, in most cases, it is unrealistic to assume that a single indictor variable will provide a reliable measure of the latent variables. The second method is to assign pre- determined weights to different indictor variables.

DATA ANALYSIS AND INTERPRETATION For the purpose of analyzing the data will be summarized in a master tables and from this table the results can be concluded. The total scores will be calculated in case of ranking questions and the total score final ranking is given by calculating mean.

RATIONALE OF STUDY The purpose of this project is based upon the modification of the duel sim handsets by the trusted company towards their consumer by this it helps to improve the marketing strategies and the choice of consumer. Oftenly the consumer divert towards the configuration of trusted mobile handsets than local handsets.

Limitations of the study Every study conducted may have certain shortcomings and

unfortunately ours is also a similar case. A few errors have crept in despite our best effort to avoid them but it is expected that still our study and findings are very much relevant.

An error may have been due to the samples taken not conforming to the actual population: this is because the sample is a convenience sample. Personal bias or error of the interviewer might also have crept in: some cases, while interpreting the respondents. Certain questions which are not properly responded by the responders. Some of the respondents have not responded totally. According to the time limit of our project we can cover only the some area.

SCOPE OF THE STUDY

As the title of the project Employee Perception towards signal land dual sim mobile handsets suggests that the project is divided into two major parts: 1. Technical 2. compatibility

The scope of the technical part is limited to the company premises. The research and development department of Compatible mobile models. The scope of the compatibility uses of the mobile handsets c is very wide. The geographical area covered is INDORE. The time period assigned to me was complete two months. The acceptance and deny of dual sim and sigle sim uses has been covered for the survey was offices, shopping mall, banks etc . Basically there was a questionnaire to which the respondent has to respond is constantly attempting to lower the cost of some of the

FINDINGS

1) Which type of mobile handset do you currently have? A. single sim mobile handset B. duel sim mobile handset

33% 67%

duel sim mobile handset single sim mobile handset

Interpretation While surveying 100 respondents the thing is clear that 67% users are along with single simmobile handset and 33% users prefer dual sim mobile handset it means a crowd of users still go with singal simmobile handsets.

2) How many personal numbers do you have? A. 1 B. 2 C. 3

D. more than 3

6% 15% 30% 1 2 3 more than 3

49%

Interpretation At the time of survey the respondents carry more than one number depends on different needs . like 49% accept 2 numbers for professional and personal use.and 30% are continue same number, 15% and 6% respondents have more than 2 numbers. It is clear from the fact that now single sim is not sufficient for the users.

4) Do you think that authorized company should enter in the manufacturing of dual sim mobile handsets ? A. Strongly Agree
80% 70% 60% 50% 40% 30% 20% 10% 0% Strongly Agree Agree Agree, 24% Strongly Disagree , 5% Strongly Disagree Disagree, 1% Disagree

B. Strongly Disagree C. Agree

70% D.Disagree Strongly Agree , Series2

Interpretation Approximately,94% users convey there consent towards the entrey of authorized company in dual simmobile market.

5) Do you feel it is not authentic use of dual simmobile handset provided by unauthorized companey? A. Yes B. No C. Cant say

70 60 50 40 30 20 10 0 Yes , 28

No, 63

Yes No Cant say

Cant say, 9

28%

Interpretation 63% respondent out of 100 feel the use of local mobiles unauthentic and unfaitful with the specifications .

6) Do you think it better to keep duel sim mobile handset rather than two different mobile handsets? A. Yes

B. No C. Cant say
80 70 60 50 40 30 20 10 0 Yes No Can't say Series 1

Interpretation For the sake of convenience it is found that 72% respondents want a singal mobile with dual sim capacity .

70 60 50 40 30 20 10 0 Yes No Series3 62% 62 29 1

7) Reason for more than one sim choice?

A. Personal/professional number B. Roaming C. Different plans D. network E. All

14%

36% 16%

All network Different plans Roaming

34%

Interpretation Different companies attract their customers with different offers and plans hence customers put those numbers to gain the profits, it obtains from questionnaire that 34% users need strong network , 16% attracts with plans, 14%find it benificial in tarrif and 36% accept all.

8) What extra features do you want along with duel sim mobile handsets? A. MP3 player B. Video C.Internet/3G D. Camera

60% 50% 40% 30% 20% 10% 0%

54%

Series1 16% 10% 4% All Camera Internet/3G Video mp3 player 16%

Interpretation Now a days mobiles are not treated as communication only but also for multimedia like music, video, camera , internet etc. , so by this reason the users put their interest while purchasing mobile handsets that, their mobile must support multimedia . it is clear from survey 82%users prefer multimedia mobile with all functions.

9) Reason for avoidance the use of duel sim mobile handsets? A. Local and cheaper mobile B. Insufficient features C. Status symbol D. All
40 35 30 25 20 15 10 5 0 38% 12 18 All Status symbol Insufficient features Local and cheaper mobile 38 32

Interpretation Now ,mobile is common for all people .signle sim is sufficient for the person in contact they dont need other number for the same . survey makes it clear that the users wants single mobile with advance features and avoid dual sim mobile handset which is not compatible for the use . 32% users avoid due to weak technology , 38% users for status symbol and rest due to both.

10) Are you interested in duel sim mobile handsets? A. Interested B. Not interested

100% 63 80% 60% 40% 20% 0% 37% 37 Interested Not interested

QUESTIONNAIRE FOR SUBSCRIBER

Dear Respondent, I am conducting research at Devi Ahiliya vishv vidhalya (DAVV), Indore , for the study of Commitment in Telecom Service Sector for which I intend to pose a questionnaire aimed at checking the Commitment level of the subscribers. Your cooperation is deeply solicitude to provide the relevant information. I assure that information will be kept Confidential. Name of Employee: _______________________ Mobile No.: _______________________________ Mobile type: __________________________ Organization name: _________________________________

Q.1 Which type of mobile handset do you currently have? A. single sim mobile handset B. duel sim mobile handset Q.2 How many personal numbers do you have? A. 1 B. 2

C. 3 D. more than 3

Q.4 Do you think that branded company should enter in dual sim mobile manufacturing? A. Strongly Agree B. Strongly Disagree C. Agree d.Disagree

Q.5 Do you feel the use of duel sim mobile handsets is authentic provided by the local company? A. Yes B. No C. Cant say Q.6 Do you think it better to keep duel sim mobile handset rather than two different mobile handsets? A. Yes B. No C. Cant say Q.7 Reason for more than one sim choice?

A. Personal/professional number B. Roaming C. Different plans D. network E. All

Q.8 What extra features do you want along with duel sim mobile handsets? A. MP3 B. Video C.Internet/3G D. Camera E. All Q.9 Reason for avoidance the use of duel sim mobile handsets? A. Local and cheaper mobile B. Insufficient features C. Status symbol D. All Q.10 Are you interested in duel sim mobile handsets? A. Interested B. Not interested

BIBLIOGRAPHY Ecnomictimes.indiatimes.com T3-tommorow technology today.com www.forbes.com www.globalmobile handsets.com http:/en.wikipedia.org/wiki/mobile_phones