Annual Report 2010-2011

Department of Telecommunications IVIinistry of Communications & Information Technology Government of India New Delhi

ANNUAL REPORT
2010-11

DEPARTMENT OF TELECOMMUNICATIONS MINISTRY OF COMMUNICATIONS & IT GOVERNMENT OF INDIA NEW DELHI

CONTENTS
I. Indian Telecom Sector: An Overview 15 17-29 30-39 40-42 43-47 48-50 1-14 II. Telecom Commission III. Department of Telecommunications III. 1. Wireless Planning and Coordination III. 2. Telecom Engineering Centre III. 3. Universal Service Obligation Fund III. 4. Controller of Communication Accounts Offices III. 5. Vigiliance Activities III. 6. Telecom Network Security III. 7. Empowerment of Women III. 8. Persons with Disabilities 51-52 53-56 57-58 59-60 61-65

III. 9. Citizen's Charter & Grievance Redressal Mechanism IV. Telecom Regulatory Authority of India V. Telecom Disputes Settlements and Appellate Tribunal 77-82 83-86 87 89-101 67-74

75-76

VI. Audit Observations of C&AG VII. Centre for Development of Telematics VIII. Public Sector Undertakings VIII. 1. Bharat Sanchar Nigam Limited VIII. 2. Mahanagar Telephone Nigam Limited VIII. 3. ITI Limited

103-116 117-122 123-127

VIII. 4. Telecommunications Consultants India Limited IX. Statistical Supplement X. Graphs and Charts Acronyms ..... Organisation Chart 145-147 148 129-135 137-144

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