Network Quality

3G Network Performance

Network Performance & Quality

Focus Area Activity
Highlights

Confidential

Slide 3

Kolkata Performance Trends

Kolkata

Improved KPI trend

Major Activities

Confidential

Slide

3G KPIs NBH

CSIR TS A uccess Rate%

100.00 99.50 99.00 98.50 98.00 97.50 97.00 96.50 96.00

B W T A L O K R A H I B

Orissa- Site fluctuation problem at 20 sites in Bhubaneswar town HP- 4 core sites down due to hardware issue in Shimla town
Confidential Slide 5

P M G C h l e D i m u M i a b b a j n u P n h t s j a R K & J

m a s A

A S I R O

D K J H P

E N

3G KPIs BBH

CSIR TS A uccess Rate%

100.00 99.50 99.00 98.50 98.00 97.50 97.00 96.50 96.00

B W T A L O K R A H I B

Orissa- Site fluctuation problem at 20 sites in Bhubaneswar town HP- 4 core sites down due to hardware issue in Shimla town
Confidential Slide 6

P M G C h l e D i m u M i a b b a j n u P n h t s j a R K & J

m a s A

A S I R O

D K J H P

E N

3G KPIs NBH

Orissa- Site fluctuation problem at 20 sites in Bhubaneswar town HP- 4 core sites down due to hardware issue in Shimla town
Confidential Slide 7

Activities of the month

Major activities done for improvement in KPIs. Trend for the improved KPI for 3 months.

KPI trend positive; Meeting set benchmarks and further improvement expected
Confidential Slide 8

3G Complaints Trends May2011 ZTE Circles

Circle Assam & NE Bihar CG Kolkata Orissa HP MP ROWB Jharkhand Total Complaints Received 12 103 102 113 17 4 37 25 41 454 Complaints Resolved 12 103 100 85 17 4 37 24 41 423 Percentage Resolved 100.00 100.00 98.04 75.22 100.00 100.00 100.00 96.00 100.00 93.17

ZTE - WIP for cases having Access issues/Rcom dependency in Kol, WB and CG

Confidential

Slide 9

 KPI trend positive; Meeting set benchmarks and further improvement expected
Confidential Slide 10