Oracle Business Flow: Customer Return to Settlement

Customer Returns
OF1079 MM1135 MM1138

Order to Shipment Order to Drop Shipment Customer Invoice to Receipt

Issue Returned Material Authorizations

Enter return order submitted by customers or sales reps.

Accept or Reject Deliveries

Accept or reject goods from the customer at the receiving dock.

Receive Material Customer

Receive materials from customers, either into inventory or into an inspection area.

Update Balances
OF1027

Send Replacement? No

OF1035

OF1057

Yes

Order to Shipment Order to Drop Shipment

Generate customer Invoices from sales orders

Generate sales invoices and forward to the customers.

Maintain Credit Memos

Enter customer credit memos for returned materials.

Process Credit Balances and Refunds

Prepare and submit check requests and adjustments for refunds requested by the Customer.

Enterprise Roles Customer Service Representative Accounts Receivable Clerk Receiving Clerk

August 23, 2011

Copyright 1996, 2008, Oracle. All rights reserved Release 12

Slide 1