Srinivasan Raghuraman

email: shrinity@gmail.com::phone: 0416 2242378

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Education
o o Indian School Certificate Examination 1989 Ida Scudder School, Vellore (TN) Diploma in Advertising Management Institute of Communication Management, Bangalore.

Professional Training
Software Technology & Systems Management in the year 1996 NIIT VISA (Value-added Information Systems structured to Advanced Applications) training conducted between March 1998 and June 1998 - Education and Training division of Pentafour Software and Exports Limited, Chennai detailing Pre-Production, Production and Post-Production methodologies used in multimedia content creation. Advanced Diploma in Web Technology, March 2000 Software Technology Group Limited

Employment History
Wipro BPO, Chennai: Oct 2006 to Feb 2007 Technical Support Representative Provided organized support to customers in the US with internet issues

MphasiS BPO, Bengaluru: April 2004 March 2005. Customer Service Representative Provided remote payment assistance to customers in the United Kingdom Played a key role in the creative activities of our team

Artland Institute, Vellore: January 2001 November 2003 Head of Faculty and Graphic Artist Mentored the multimedia division of the Institute Conducted seminars in educational institutions located in and around Vellore town aimed at creating awareness of multimedia as a career choice Freelanced in graphic design for a local clientele Arena Multimedia, Chennai: February 2000 August 2000 Faculty of Multimedia Coached newly recruited members of the Faculty in multimedia production software and teaching methodologies Promoted to lead the team of instructors and oversee their daily performance

Personal Information
Date of Birth: 27 May, 1972 Interests: Automobiles, Gadgets, Internet, Art, People, Traveling

Brainbench Employment Testing Certifications

Computer Fundamentals (Win XP) Computer Technical Support Typing and Speed Assessment (36 wpm) Written English English Vocabulary August 22, 2011