ISO 9000

What is ISO 9000? How is ISO 9000 Being Implemented Today? ISO 9000 in Depth Summary

What is ISO 9000?

ISO 9000 is a standard in which to conduct business It is a set of rules which should be followed in order to meet the needs and understand the wants of customers The standard is generic

How is ISO 9000 Being Implemented Today?

ISO 9000 is being used in many organizations with mixed results If an organization implements ISO 9000 in order to simply remain competitive and without mutually beneficial goals in mind, it will most likely fail in the long term

ISO Implementation

Implementing ISO 9000 in an organization can be very beneficial The goal of this implementation is to achieve customer satisfaction at its highest level

How can ISO 9000 be used in a business?

ISO 9000 can benefit many industries, such as: Banking Health Care Manufacturing, etc. ISO 9000 is generic, so it can be applied virtually anywhere! Remember, ISO 9000 is just one part of an entire system needed to create value for customers

How can ISO 9000 be used in business?(cont.)

To begin the process, a commitment must be made Once a commitment is made, what should an organization do? How can the organization benefit from implementation of ISO 9000?

ISO 9000:

ISO is not an acronym ISO is a name used for the International Organization for Standardization The ISO was formed in 1947 in Geneva, Switzerland

ISO 9000:

ISO 9000 is a European Standard The organization has two stated objectives: 1. To promote development of standardization to facilitate international exchange of goods and services. 2. To promote cooperation in intellectual, scientific, technological, and economic activity.

ISO 9001

ISO 9001: Quality Systems Model for Quality Assurance in Design/Development, Production, Installation, and Servicing This is the category for companies which are involved in manufacturing or the creation and delivery of a service.

Summary: ISO 9000

ISO 9000 is a standard in which organizations conduct business ISO 9000 is a generic standard There are currently over 70,000 organizations registered for ISO 9000 certification