New Counsellors’ Orientation Checklist – April/May 2008

Completion
Category Item Trainer Scheduled Date
Date
Organization Introduction to Organization: April 30th
Mission and Vision
People Introduction to Counsellors
Introduction to Heads and
Admin
Ta’aruf Outing April 30th
Logistics Office and office space April 30th
Phone line: April 30th
- How to transfer
- How to put caller on
hold
Remote Call-taking April 30th
procedures
Navigation of Online Forums April 30th
Ongoing Discussion Framework April 30th
Training
Reading previous Call Self April 28th – May 9th
Reviews from Forum
Reading of previously covered Self April 28th – May 9th
topics from “Binders”
Contributing to previous topic April 28th – May 18th
discussions
Counselling Highlights from Call Handling April 30th
Procedures Policies and Procedures,
Constitution and Code of
Ethics
Reading of Call Handling Self April 28th – May 9th
Policies and Procedures
Document
Reading of Constitution Self April 28th – May 9th
Reading of Code of Ethics Self April 28th – May 9th
Shadowing Shadow 1 Week of April 28th
Shadow 2 Week of May 5th
Practical Call Scenarios Week of May 5th