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Project Report: Study of Human Resourse Management in Telecommunication
Project Report: Study of Human Resourse Management in Telecommunication
PROJECT REPORT
STUDY OF HUMAN RESOURSE MANAGEMENT IN TELECOMMUNICATION
Telecommunication
Page 1
Management
Contents
Group introduction
Acknowledgment Dedication Research methodology
Analysis of Warid HRM department Analysis of Ufone HRM department Analysis of Telenor HRM department Analysis of Zong HRM department Conclusion
Telecommunication
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Group members
Zonash Ghaffar Sameen Sajjad Benish mukhtar Hafeez-ul-khan Rana Waqas Ahmad Khan
Roll #
41 42 43 16 29
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ACKNOWLEDGMENT
All acclamation to Allah who has empowered and enabled us to accomplish the task successfully. First of all we would like to thank our Allah Almighty who really helps us in every problem during the project. We would like to express our sincere and humble gratitude to Almighty whos Blessings, help and guidance has been a real source of all our achievements in our life. We would like to admit that we completed this project due to parents who pray for our success. We also wish to express our appreciation to our supervisor SIR. SHAHID TUFAIL who helps us and introduce us to new dimensions of knowledge. Last but not the least our team efforts, support, cooperation and encouragement showed by each member in the group with each other.
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Management
DEDICATION
Our PROJECT is dedicated to our beloved Parents, teachers, brothers, sisters and all of our-selves.
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RESEARCH METHODOLOGY
The research techniques that are adopted for the purpose of this study are as follows:
Amjad Rasheed, regional Incharge Administration of MOBILINK Mohammad Kamran Business Center Manager of WARID Faisal Hamraz HR Officer of UFONE
Mohammad Abdullah Hameed Khan senior HR Officer of ZONG Mohammad Amir sales Manager of TELENOR
Limitation
One of the major limitations while carrying out this research was the lack of cooperation on the part of the management in providing the data regarding the company and its policies.
Telecommunication
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Management
Introduction to HRM
The management function that deals with recruitment, placement, training, development of
organization members. HRM is a process for staffing the organization and sustaining high employee performance. HRM can be defined as all the practices, systems and procedures implemented to attract, acquire, develop and manage human resources to achieve the goals of an organization. Simply it is managing the employment relationship
Telecommunication
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Management
Introduction to Telecommunication
Every organization, whether it is a multinational, private business, government offices, etc. depend on its people. These people working as General Managers must be trained and kept motivated, offered good working environment and must be acknowledged at work. Telecom industry is growing in Pakistan, with new companies getting license the competition is tough as a result the consumer is getting benefit and enjoying cheap call rates. With a population of 15 million countries, telecom is one of the best revenue generated industry. As voice over IP, web conferencing and online video sessions are becoming popular these companies have bright future ahead. The main telecommunication industry in Pakistan is Warid Zong Ufone
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Management
Mobilink Telenor
Telecommunication
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acknowledging the contribution each one of us makes. We focus on People Development and for that we ensure Staff Mobilink with world class Professionals and ensure that the right systems are in place to encourage them to develop to their full potential. We aim at making Mobilink a great place to work
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Management
Telecommunication
Management
Management
To measure performance firstly evaluates performance that is viewed by line manager. After that HR review it and issue a performance letter.
Employee satisfaction
Telecommunication
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Management
Management
Employee satisfaction
Management
Telecommunication
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Management
Telecommunication
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Management
Approximately number of Males who are employed in Mobilink, Warid, Zong, Telenor & Ufone?
Telecommunication
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Malespercentag e
Ufone 23%
Z ong 18%
2.
Approximately number of Males who are employed in Mobilink, Warid, Zong, Telenor & Ufone?
F alesP em ercentag e
Mobilink 9% Z ong 27%
Telenor 18%
3.
What is the turnover ratio in Mobilink, Warid, Zong, Telenor & Ufone?
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T urnoverRatio
Mobilink 16% Warid 21% Z ong 26% Ufone 16%
Telenor 21%
4.
Approximately what percentage of employed has received training internally in Mobilink, Warid, Zong, Telenor & Ufone?
training%Internaly
Ufone 25%
Mobilink 21%
Warid 23%
5.
What is the percentage of HR function increase in scope and working in Mobilink, Warid, Zong, Telenor & Ufone?
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Telecommunication
Management
120% 100% 80% 60% 40% 20% 0% Mobilink T elenor Z ong Ufone Wa rid
Conclusion
By completing this survey we came to conclude that HRM department is the main department of all telecommunication industry but according to our survey WARID, UFONE & MOBILINK have very well established department of HRM among others and their all employees are get motivated and satisfied with HRM department. On the other hand ZONG is also focusing on the betterment of HRM department. All these telecommunication industries focus on employee satisfaction and motivation for this they conduct training sessions give incentives and all kind of benefits that retain their employees. HRM play very important role in all activities so every industry focuses on its function and scope for the betterment in present and future.
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