HH 101 EXCELLENT HOSPITALITY AND CUSTOMER SERVICE REFLECTIVE JOURNAL 3

REFLECTIVE JOURNAL 3: I FEEL FOR YOU

Notes:
Writing your Reflective Learning Journal Students work in pairs to rewrite dry, rote statements to show more empathy for customers. In each journal entry, you might therefore want to write down your reaction, comment, personal feelings, and suggestion to each of these teaching and learning activities. For example, you can start by thinking:

This piece of writing should be highly unstructured, therefore its important that the guided questions provided should be very open-ended, so that allow students to carry deep thinking on course-related issues Only a few guided questions will do, otherwise, students will be overwhelmed and divert all their energy in attempting all the questions instead of taking a quality reflection on their learning

How to show empathy for customer/ guest? Describe THREE (3) effective ways of negotiation skill when dealing with difficult customer. How to provide excellent five star customer service in order to meet guests or customer needs and expectations in any environment

PTSS/JHPWATI/HH101/RJ3/JUNE2011